Podcast: Quarantine life and the future of retail
In this episode, host Chris Shaw talks with Brian Kilcourse, RSR Research Analyst, and Kevin Swanwick, Senior Director, Retail Solutions at Manhattan Associates, to explore the effects of COVID-19 on retail:
- The essential nature of true omnichannel capabilities including inventory visibility and leveraging stores for fulfilment.
- The value of being agile enough to pivot to new fulfilment options like buy online, ship from store and curbside pickup.
- How this quarantine period will fundamentally change retail in everything from the importance of stores to modern forms of customer engagement.