The Invisible Cost of Online Retail - Unboxing the Sustainability in Retail Supply Chain

As online shopping rates remain high due to the impacts of COVID-19, sustainability is more important to Australian consumers than ever before, with 63% stating they would pay extra for a delivery service that was more environmentally-friendly.

A new research report ‘Sustainability in the Australian Retail Supply Chain’ commissioned by Manhattan Associates, Shippit and Greener – in partnership with the National Retail Association (NRA) and National Online Retail Association (NORA), also revealed 60% of Australian consumers are open to receiving a delivery at a later date if it meant that it was delivered more sustainably.