Case Study

Canada’s Leading Retailer Builds a Customized End-User Training Solution in Record Time

Canada’s Leading Retailer Builds a Customised End-User Training Solution in Record Time

Home Hardware Stores Limited is Canada’s largest dealer-owned hardware, lumber, and building materials and furniture cooperative with close to 1,100 stores under the Home Hardware, Home Building Centre, Home Hardware Building Centre and Home Furniture banner.

Their challenge was to develop a customized training platform to quickly and effectively educate hundreds of warehouse employees on new Manhattan software and new warehouse processes for inventory management, shipping and receiving.

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CHALLENGE
To develop a customized training platform to quickly and effectively educate hundreds of warehouse employees on new Manhattan software and new warehouse processes for inventory management, shipping and receiving.

SOLUTION
Manhattan Training Experts assisted Home Hardware with FastTrack content authoring software and instructional design of an extensive curriculum, scalable for three large warehouse locations.

RESULTS
In less than four months, Home Hardware was able to design and create 400 training modules and provide a consistent, uniform and self-sustaining training program for hundreds of employees.