Add Modern B2B Promising & Fulfillment Capabilities to ERP
Enterprise Promise & Fulfill™ from Manhattan is a strategic solution for B2B organizations struggling to meet modern buyer expectations with ERP order management systems. By augmenting the ERP OMS, rather than replacing it, Manhattan provides a quicker and less disruptive path to enhanced order management, leading to improved sales, operational efficiencies, and customer satisfaction.
Your Evolving B2B Buyers Want More
ERPs excel in static financial operations but struggle with the dynamic needs of modern B2B order management, especially in inventory visibility, promising, and fulfillment. Enterprise Promise & Fulfill augments existing ERP order management systems rather than replacing them entirely. The solution improves sales revenue, operational excellence, and buyer experiences through enhanced order orchestration and fulfillment capabilities.
Does Your ERP Order Management Need Help?
Enterprise Promise & Fulfill™ is designed to augment existing ERP and legacy OMS systems for B2B organizations. It addresses the increasing demand from B2B buyers for B2C-like ordering experiences, which traditional ERPs often struggle to support.
While ERPs handle static financial processes well, they are not equipped for the dynamic nature of modern B2B commerce, particularly in areas like inventory visibility, real-time promising, and complex fulfillment orchestration. The solution aims to enhance these areas without requiring a full ERP replacement.
Enterprise Promise & Fulfill elevates sales revenue by increasing inventory exposure, reducing lost sales, and improving customer satisfaction.
By exposing more inventory, improving promise accuracy, and optimizing fulfillment, Enterprise Promise & Fulfill helps B2B companies boost revenue without increasing operational costs.
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Enterprise Promise & Fulfill expands operational excellence by optimizing inventory utilization, streamlining order fulfillment, and reducing manual interventions.
By augmenting your legacy B2B or ERP order management system, instead of replacing it, Enterprise Promise & Fulfill helps wholesalers, distributors, and CPG companies optimize operations, reduce costs, and improve fulfillment speed—without disrupting existing financial systems.
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Enterprise Promise & Fulfill enhances buyer experiences by providing real-time order transparency, accurate delivery promises, and self-service fulfillment options. This creates a frictionless purchasing process that meets modern B2B buyer expectations.
By providing transparency, reliability, and control, Enterprise Promise & Fulfill ensures B2B buyers have a smooth, frustration-free ordering experience, leading to higher customer satisfaction and stronger long-term relationships.
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Enterprise Promise & Fulfill for B2B
Seamlessly and quickly augment your existing ERP(s) by adding advanced inventory visibility, promising, fulfillment and customer support enhancements.
Single ERP Solution
For organizations with a single existing ERP (such as SAP or Oracle), Enterprise Promise & Fulfill acts as a seamless augmentation - enhancing order promising, inventory visibility, and fulfillment orchestration without disrupting existing ERP processes.
Rather than modifying your ERP’s rigid order management system, Enterprise Promise & Fulfill adds modern, dynamic capabilities that traditional ERPs lack.
Your ERP continues to handle:
- Order ownership (creating, tracking, and processing orders).
- Account management (customer data, contracts, pricing, invoicing).
- Billing & financials (payment terms, credit status, and accounts receivable).
Enterprise Promise & Fulfill adds:
Inventory Visibility & Availability – Provides a real-time, global view of inventory across all warehouses, suppliers, and drop-ship partners.
Real-time Order Promising – Ensures accurate delivery commitments based on current and future inventory.
Optimized Inventory Performance – Dynamically allocates stock to maximize fulfillment efficiency.
Order Routing Optimization – Automatically routes orders to the best fulfillment location based on cost, priority, and availability.
Order Consolidation – Reduces redundant shipments by intelligently grouping orders.
Multiple ERP Solutions
For organizations managing multiple ERP systems (often due to acquisitions, geographic regions, or product lines), unifying inventory visibility and order orchestration is a major challenge. Enterprise Promise & Fulfill solves this by creating a single, unified order management layer across all ERPs.
Unified Inventory & Order Visibility – Combines data from multiple ERPs into a single source of truth for inventory availability and order status.
Real-time Promising Across ERPs – Enables cross-region or cross-product-line order fulfillment without being limited by one ERP’s data.
Optimized Order Fulfillment – Routes orders dynamically across any ERP’s fulfillment locations, ensuring the best sourcing decisions.
Enterprise-wide Order Consolidation – Reduces costs by merging shipments across different ERP systems.
Seamless Customer Experience – Allows B2B buyers to see and purchase from the entire available-to-sell inventory, regardless of the ERP managing it.
Expanded Self-Service
With Enterprise Promise & Fulfill, B2B buyers gain extensive self-service tools to control inventory and fulfillment decisions without needing to call sales or customer service. This aligns with modern B2B expectations for real-time visibility, flexibility, and digital-first interactions.
Customer Controlled Fulfillment
- Modify orders post-purchase, even after partial fulfillment.
- Change delivery dates, locations, or shipping speeds for remaining inventory.
- Update order quantities or merge multiple orders into a single shipment.
For example: A construction buyer orders 30 units of equipment for a job site. 10 units are shipped immediately. The remaining 20 arrive a month later, so the buyer can change the delivery location to a new job site—without calling customer service.
Buyer-Specific Fulfillment Preferences
- Fill or Kill orders – Accept only full shipments or allow partial fulfillment.
- Split vs. Single Delivery – Choose whether all items must arrive together or can be shipped separately.
- Preferred Fulfillment Locations – Select warehouses or DCs that best fit their supply chain.
For example: A restaurant chain orders bulk ingredients weekly but updates their profile to only accepts deliveries on Tuesdays and Thursdays. Enterprise Promise & Fulfill automatically enforces this rule at checkout, preventing incorrect commitments.
Cloud Native Technology
Enterprise Promise & Fulfill benefits from the exact same cloud native, all microservices platform architecture that powers all Manhattan Active® solutions.
Infinitely scalable and updated with new features every 90 days, Manhattan Active® Platform is evergreen and always ready.
Manhattan Developer Hub and Manhattan ProActive™ are included with Enterprise Promise & Fulfill to provide simple, fast and complete access to enhance any API or visual experience of Manhattan Active solutions.
With a Manhattan Active solution, you are free to innovate as fast as your customers need you to.
Create Better B2B Buyer Experiences Faster
Sales Leader
Enterprise Promise & Fulfill creates seamless buying and post-purchase support experiences for B2B customers.
More Transparency – Enable visibility into all items in all locations before the order, and real-time updates and insight into order and shipment details after the order.
Better Support – Put the power to change into the hands of your buyers, allowing them to control their own fulfillment outcomes, including changing delivery dates, locations, updating order details and more.
Supply Chain Leader
Enterprise Promise & Fulfill unlocks better inventory visibility, promising and fulfillment during the B2B ordering process.
Better Visibility – Unlock all inventory in all locations to maximize the performance of inventory, preventing ‘hidden’ inventory behind legacy systems or limited to particular locations.
Smarter Promising – Advanced machine learning adapts continuously, reallocating and aligning inventory to ensure that making promises that can be kept is job number one.
Optimal Fulfillment – Optimized fulfillment sourcing, in-transit merging and more to ensure that goods are delivered in the lowest cost possible, while meeting buyer SLAs.
Technology Leader
Enterprise Promise & Fulfill is entirely cloud native and automatically scales to match any business need. Built entirely from microservices, it utilizes applied intelligence that empowers real-time distribution planning for better, faster operational decisions.
Reduced Complexity – Seamlessly augment existing ERP and B2B order management solution to add modern features without dismantling or replacing the legacy solution.
Cost Savings- Cloud technology, with a single, centrally located version of the truth, eliminates the need for redundant systems. Eliminate ERP modifications, testing and risks.
Greater Flexibility- The cloud-native microservices structure means you can adapt, scale, upgrade and make changes almost instantly to benefit every user in your organization.
Better B2B Order Management With Enterprise Promise & Fulfill
Manhattan lets you keep your ERP OMS stable and reliable for financials, while adding modern order promising, fulfillment, and inventory capabilities without an expensive ERP overhaul.
Single ERP Environment Benefits
Faster Order Fulfillment – Dynamic routing reduces delays and ensures optimal shipping choices.
More Accurate Promising – Real-time inventory insights prevent overselling and cancellations.
Increased Sales Revenue – Exposes more inventory across channels, leading to higher conversions.
Lower Operating Costs – Reduces manual interventions, fulfillment costs, and order cancellations.
Enhanced Buyer Experience – Buyers get greater control, visibility, and reliability in their orders.
Multi-ERP Environment Benefits
All the same augmented inventory and order capabilities that single ERP organizations get, plus the ability to unify order management across all ERPs without disrupting them.
Instead of forcing an expensive and redundant ERP modification, replacement or consolidation, Enterprise Promise & Fulfill acts as a unifying layer, allowing businesses to operate seamlessly across multiple ERP environments while improving fulfillment efficiency and increasing sales.
Eliminate Duplicate Modifications – Remove the cost and risk of modifying and testing multiple ERP instances to provide a single improvement capability.
Buyer Controlled Fulfillment Benefits
Empowering B2B buyers with the ability to easily understand where their orders are, change their preferences and redirect their deliveries makes their experiences faster and easier for them and less expensive for you.
Fewer inbound calls means a reduced cost to serve.
More control & transparency means happier buyers.
Faster, more flexible fulfillment means increased sales & loyalty.