Lamps Plus Lights the Way With Manhattan Point of Sale
ATLANTA, 20 May, 2019
Manhattan Associates Inc. (NASDAQ: MANH) today announced that Lamps Plus, the nation’s largest specialty lighting retailer, has successfully deployed Manhattan Point of Sale to deliver an advanced omnichannel shopping experience to its customers. The retail leader has implemented Manhattan’s next generation point of sale (POS) solution in its flagship store in Chatsworth, Calif., with plans to expand to its additional 35 retail locations later this year. The implementation of Manhattan Point of Sale extends the strong relationship between Lamps Plus and Manhattan Associates. Manhattan currently supplies the lighting retailer with technology solutions for order management, store inventory and fulfilment, warehouse management, labor management and slotting.
Last year, Lamps Plus decided it needed to upgrade its traditional POS system to a modern, omnichannel experience. The company switched to Manhattan Point of Sale to offer desired customer-centric capabilities. Part of the Manhattan Active™ Omni platform, the solution brings together selling, customer engagement and store inventory and fulfilment to help store teams deliver customer experiences with a single omnichannel system of record for managing customer interactions and transactions. The new software also allows Lamps Plus to choose from numerous hardware manufacturers, form factors and operating systems.
“We switched to Manhattan’s POS because of the company’s outstanding solutions, modern architecture and comprehensive vision,” said Clark Linstone, chief financial officer for Lamps Plus. “Manhattan Point of Sale provides our store associates with a holistic and comprehensive view of the customer so they can anticipate and quickly respond to any need.”
Manhattan Point of Sale offers Lamps Plus a cutting-edge retail technology infrastructure to enable innovation that drives differentiation. Because it is cloud native and built on a microservices architecture, the solution is always current and continuously adaptive. Manhattan POS also offers Resilient Cloud technology to ensure that critical point of sale functions are always available, even if the network connection is disrupted.
“Lamps Plus is building specialty retail’s most advanced unified commerce platform,” said Kevin Swanwick, senior director of Retail Solutions for Manhattan Associates. “We are pleased to see our cloud-native technology being used to deliver optimal customer service.”
Manhattan’s Services organisation worked closely with Lamps Plus to ensure a fast and effective implementation. “The collaboration between Lamps Plus and Manhattan was outstanding, as both companies pursued a solution that was tailored to our needs. Implementation is critical to the success of a project like this. Lamps Plus and Manhattan forged a true partnership that goes far beyond the typical vendor/customer relationship,” stated Linstone.
Family owned and operated, for over 40 years Lamps Plus has been a leader in the retail lighting industry. Established in 1976 and headquartered in Los Angeles, the company is the nation's largest specialty lighting retailer, operating a thriving e-commerce business, along with 36 stores in the western United States. Lamps Plus carries a full range of lighting and home furnishings, including exclusive patented designs and artisan-made customisable shades and lamps that offer comfort and value to help customers love their everyday spaces. To assist consumers, the company’s American Lighting Association-trained staff provides expert advice. For more information, visit www.LampsPlus.com.
Manhattan Associates is a technology leader in supply chain and omnichannel commerce. We unite information across the enterprise, converging front-end sales with back-end supply chain execution. Our software, platform technology and unmatched experience help drive both top-line growth and bottom-line profitability for our customers.
Manhattan Associates designs, builds and delivers leading edge cloud and on-premises solutions so that across the store, through your network or from your fulfilment centre, you are ready to reap the rewards of the omnichannel marketplace. For more information, please visit www.manh.co.uk.