Omnichannel commerce

Create a single, seamless customer experience with software that unites online, mobile and in-store commerce—providing you with more inventory visibility, sales data and customer preferences.

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Manhattan Active® Omni

Point of sale

Easy, intuitive omnichannel promotions, RFID-enabled checkout and payments that work on any device.

  • Omnicart checkout
  • Clienteling and messaging
  • Offline resiliency

Order management

Global inventory visibility, optimised promising and fulfilment, plus, intelligent returns processing.

  • Intelligent pickup and delivery promising
  • Fulfilment sourcing optimisation
  • Reverse logistics optimisation

Customer service and engagement

Retail-focused contact centre, full-service support and customer self-service—all in a single, seamless solution.

  • Order servicing and payments
  • Retail CRM and case management
  • Digital self-service

Store inventory and fulfilment

Manage inventory and fulfil from the store with warehouse-quality efficiency—using the same app that controls selling and engagement.

  • Curbside and in-store pickup
  • Pick, pack and ship
  • RFID support

Omnichannel explained

Retail spotlight: athleisure

Athletic wear retailers such as PacSun keep pace with omnichannel shoppers that never slow down.

Retail spotlight: fast fashion

Fashionable retailers such as Hot Topic provide the latest trends to omnichannel customers that expect nothing less.

Retail spotlight: premium lifestyle

Classy retailers such as Brooks Brothers provide an omnichannel experience that meets its high-end customer expectations.

Five reasons to choose Manhattan’s omnichannel solutions

Manhattan Active® Omni's unified commerce solutions are engineered to help you focus on creating extraordinary brand experiences for your associates and your customers.
  1. 01

    Experience: Hundreds of retail organisations have partnered with Manhattan to create operational and customer-experience excellence—from warehouse to store and to home.

  2. 02

    Technology: Manhattan Active solutions are entirely cloud-native—and that translates to unprecedented scalability for your peak seasons and unmatched resiliency when your stores need it most.

  3. 03

    Intelligence: For over 30 years, Manhattan’s data and behavioural intelligence teams have been designing learning systems and infusing them into supply chain commerce solutions.

  4. 04

    Extensibility: Manhattan’s philosophy of personalisation—no code, low code, your code—means making a Manhattan Active solution your own is fast and easy for both your development teams and partners.

  5. 05

    Performance: Manhattan omnichannel commerce solutions are designed to reduce bottom-line operational costs whilst increasing opportunities for higher conversions and top-line revenue growth.

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