Store inventory & fulfilment

Support any combination of fulfilment at any point in the buyer’s journey with Manhattan Active® Store Inventory and Fulfilment, built to grow with rapidly changing omnichannel demands.

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Transform store fulfilment

More optimised picking

Spend less time searching for items with optimised pick paths and picking strategies.

More accurate inventory

Get faster time to pick-up or ship performance with precise inventory accuracy.

More visibility

Provide managers with real-time visibility of store heath and associate performance.

Endless aisle inventory

Support store pickup and/or direct delivery fulfilment in the same transaction with access to network-wide inventory visibility.

Two-way text

Customers can directly text with associates during clienteling, pickup or customer support.

Enjoy a singular experience

One UI experience—regardless of device or operating system.

Utilise guided workflows

Follow guided mobile workflows for picking, packing, shipping or selling.

Minimise travel

Expend less energy with DC-quality pick-path optimisation algorithms.

Identify priority orders

Gain automatic identification and receive notifications of at-risk or priority orders.

Pick smarter

Get intelligent picking strategies that work by order, batch, team-based, or pick to slot, based on store operations, processes and layouts.

Curbside and in-store pickup

Manhattan’s order fulfilment software provides support for every store-based strategy, including: in-store pickup, curbside pickup, locker pickup, fleet delivery, parcel ship or same-day courier.

Easier picking and shipping

Manhattan’s order fulfilment system draws upon more than three decades of leading warehouse management expertise to ensure associates have the guidance and the tools for any fulfilment challenge they face.

Robust inventory management

Handle every fulfilment requirement with an order fulfilment software that is the result of over three decades of distribution expertise.

Fulfilment insights

Raise customer satisfaction with Manhattan Active Store Inventory and Store Fulfilment solutions that deliver real-time access to information, activities and processes, driving efficient store fulfilment.

The Manhattan Active® Platform

A cloud-native, evergreen and extensible foundation engineered to handle the most complex supply chain networks in the world.

Composable microservices

API-first architecture with automated scalability, resiliency and availability. Every component is part of a shared application platform.

Innovation independence

Our low code, no code, your code development strategy means you pick what method of configuration and customisation works best for you—with as much support as you want or need.

Continuous updates

Every 90 days, all Manhattan Active solutions automatically receive new features and enhancements.

Manhattan is the recognised Leader in OMS

Forrester Wave

Ranked highest overall in Forrester’s evaluation of the best OMS software—with top scores for enterprise inventory management, fulfilment, pre-purchase customer experience and solution architecture—Manhattan Active was the only leader in The Forrester Wave:™ Order Management Systems, Q2 2023.



What you’ll need to know about store inventory and fulfilment.

Stores are increasingly used as fulfilment centres to support both online and in-store sales, which is often referred to as "omnichannel fulfilment" or "click-and-collect" and involves using store inventory to fulfil online orders, as well as offering customers the option to pick up their online orders at the store.

Stores can provide a wide range of options, including in-store pickup, to allow customers to place online orders and pick them up at outside at the pavement, in a locker, or by coming inside the store to pick up. Ship from store refers to shipping products directly to customers from the store to reduce shipping costs and delivery times for customers who live near the store.

Inventory accuracy in retail stores has been traditionally low for reasons such as:

  • Manual data entry where many retailers still rely on human data entry to track inventory levels, which can lead to errors.
  • Lack of standardisation when different stores or departments within the same store use different methods to track inventory, it is difficult to get a clear picture of overall inventory levels.
  • Poor data quality means retailers may not have a clear understanding of their inventory levels, due to data being entered inaccurately, missing data or not updating in a timely manner.
  • Complex supply chains where retailers often have multiple suppliers and distribution centres, can make it difficult to accurately track inventory levels across different locations. High product turnover affects retailers that carry a large number of products that have a short life span, making it challenging to accurately track inventory levels.
  • Theft and shrinkage cause retailers to lose inventory to factors such as employee theft, shoplifting, or administrative errors.
  • Lack of technology affects retailers that don't use inventory management software or other technology to track inventory. As a result, retailers may find it difficult to accurately track inventory levels.

Radio Frequency Identification technology provides real-time visibility into inventory levels via RFID tags, which are small chips attached to products, and can be read using RFID readers, which can quickly and accurately scan large numbers of products.

Manhattan offers the most comprehensive support for in-store RFID in the industry, with native support for overhead and handheld readers.

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Talk with an expert to learn more about Manhattan’s technology.