Order management

Unlock unprecedented precision, inventory visibility and promising with Manhattan Active® Order Management’s cloud-native architecture built to maximise profits.

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Powering the 'Omni' in omnichannel commerce

Integrated with Google Shopping

Supply shoppers with more accurate location and product-specific delivery times across Google surfaces—including Search, YouTube, Maps, Discover and more—with Native integration to Google’s Content API for Shopping.

Smarter order promising

The only order management system using in-memory caching technology to delivery blistering performance for omnichannel fulfilment.

Optimise with machine learning

Source the right items to meet the customer promise as profitably as possible—every time.

Monitor your progress

Real-time notification and in-app dashboards show fulfilment and order promising across every node in the network.

Empower customers

Give customers more control over post-purchase pickup, delivery, payment and service.

Enable customer controlled fulfilment

Customers can manage pickup or delivery changes, track shipments, initiate returns and communicate directly with the store.

Switching to smarter, faster fulfilment

Manhattan’s order management system leads the industry in visibility and optimised fulfilment. Now you can too.

Profitable promotions, easy payments

Pay off your marketing strategy with an order management system (OMS) that enables you to manage even the most complex cross-channel promotions with ease and supports any method of payment.

Friction-free customer dervice

Profit from an OMS system that empowers customers and enables associate support before, during and after the sale.

Global service for B2B - and beyond

Manhattan’s cloud-native OMS software is designed to adapt to changes in language and currency. That’s why our customers include B2C, B2B and B2B2C leaders all over the world.

The Manhattan Active® Platform

A cloud-native, evergreen and extensible foundation engineered to handle the most complex supply chain networks in the world.

Composable microservices

API-first architecture with automated scalability, resiliency and availability. Every component is part of a shared application platform.

Innovation independence

Our low code, no code, your code development strategy means you pick what method of configuration and customisation works best for you—with as much support as you want or need.

Continuous updates

Every 90 days, all Manhattan Active solutions automatically receive new features and enhancements.

Manhattan is the recognised Leader in OMS

Forrester Wave

Ranked highest overall in Forrester’s evaluation of the best OMS software—with top scores for enterprise inventory management, fulfilment, pre-purchase customer experience and solution architecture—Manhattan Active was the only leader in The Forrester Wave:™ Order Management Systems, Q2 2023.



Everything that you’ll need to know about order management systems.

The process of managing an order from capture through fulfilment—with the end goal of having every order fulfiled accurately, on time and to maximum profit.

That process often includes managing inventory levels, processing payments and tracking shipping and delivery.

OMS streamlines order fulfilment—guaranteeing accurate order promising.

OMS is the most efficient way to track inventory levels, automate tasks such as payment processing and provide real-time tracking to customers.

OMS can also collect data that yields insights into behaviour and sales trends, whilst scaling operations more effectively and reducing labour costs.

Manhattan offers Curbside, Enterprise Promotions and Interactive Inventory, Available to Commerce, Adaptive Network Fulfilment and Contact Centre.

Committing to a delivery date to the customer.

Accurate order promising can involve anything that affects the fulfilment, from inventory to shipping.

Look for OMS with third-party reviews.

Case in point: Manhattan Active Order Management was the only OMS selected as an industry leader in the Forrester Wave™: Order Management Systems, Q2 2021.

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