Delivering Omnichannel Customer Experience
Today’s shoppers want exceptional customer experience wherever they choose to engage – whether online, in-store or through a contact centre. In fact, two-thirds of shoppers say service consistency across all channels is very important to them.
In order to remain relevant, retailers and merchants should rethink their approach to delivering customer experiences and evolve their service model into an omnichannel customer engagement strategy.
Successful omnichannel engagement strategies carefully consider how store and contact centre associates are enabled to deliver the services consumers expect.
Manhattan Customer Engagement provides a 360-degree view of customer orders, interactions and preference data that enables store and contact centre associates to create exceptional experiences anywhere.