Customer support
Our mission is to ensure your success. We do so by providing 24/7 global customer support, performing regular system health monitoring of your solutions, enabling access to Premier Support resources, consistently implementing new functionality and innovation, and administering programs that accelerate operational excellence.
Support contact options
We Provide 24/7 global support
We are here to solve problems, improve functionality and assist whenever and wherever you need us. With Manhattan product support services, you can count on:
- 24/7 major incident and product issue support
- Continuous monitoring of application and cloud infrastructure health
- Consistent delivery of code updates and newly released innovation
Three easy ways to contact Support:
- Select the 'Customer Support' option from our Contact Us form.
- Call the team at +44 (0)1189 228200
- Visit the Service Hub to view your tickets.
We monitor—constantly
We pride ourselves in solving problems before they happen. To keep your system running smoothly, we do proactive application and infrastructure monitoring via Cloud Operations. That way, you’re always up to date on maintenance and product developments.
We leverage our cloud expertise
We’re a cloud-native company. You’ll never have to take your system offline or miss an order to perform upgrades. We know how to support technologies that sync with an interconnected, constantly changing online world.
We offer customised support
Premier support
By combining our expertise with your support team, we can tailor Premier Support to whatever your business needs—freeing your staff to focus on other business initiatives. Benefits include:
- Augmentation of your support team with Manhattan product experts
- Peak season support for your busy periods
- Proactive monitoring of your interfaces, jobs and MHE messaging
- Continuous workflow validation to test your workflows using your extensions, data and configuration
Operations success services
We start with a comprehensive onsite operations review. Then, we develop ways to reduce your costs and maximise your efficiency. This includes:
- Distribution Center (DC) supervisor assistance to empower DC leaders
- Implementation of new functionality and extensions, accelerators and additional DC rollouts
- Onsite DC and store operational reviews, including review of network inventory and fulfillment strategies
- Enhanced customer engagement in post-purchase activities
