We are committed to providing expert services that ensure your operations run smoothly and continually enhance your return on investment.

• We administer 24x7 global support
• Monitor system health with you and Cloud Operations
• Offer Premier Support services to help your team
• Help you benefit from new functionality and support facility rollouts
• Focus on your DC Operations' Success

Product Support

• Provide 24x7 major incident support
• Research, equip updates and resolve any Manhattan product issues
• New feature release notification & coordination
• Application and infrastructure monitoring via Cloud Operations

Premier Support

• Augment your support team with level-2 triage and support
• Peak Season support for busy periods
• Proactive workflow & interface monitoring
• Automated Regression Testing (ART) for customer-specific flows prior to code drops

DC Operations Success

• Implement new functionality & additional DC rollouts
• New extension development
• DC operational process optimization to maximise leverage of MAWM
• DC supervisor assistance to empower DC leaders
• Comprehensive onsite operations review