In a crisis, Kendra Scott pivots to ship-from-store capabilities with Manhattan
Manhattan Active® Omni with Manhattan Enterprise Order Management and Store Order Fulfillment
Challenge
Measures to contain COVID-19 led to Kendra Scott’s retail stores being shut down with it’s primary distribution center reduced to minimum basic operations.
Solution
To greater enable a continuation of sales and leverage in-store inventory, Manhattan implemented ship-fromstore capabilities in a matter of days and followed up with curbside.
Progress & Result
The new capability has been successful in facilitating the company’s sales and philanthropic efforts throughout the pandemic.
Operations
Headquarters:
Distribution Centers:
Manhattan Solutions
Manhattan Active® Omni with Manhattan Enterprise Order Management and Store Order Fulfillment
"Recent events have changed the nature of retail forever. We believe that by putting our customers’ needs first we will be more successful."
Read the Case Study
Learn how leading jewelry retailer Kendra Scott navigated the reconfiguration of fulfillment operations and employee safety measures, while refocusing their strategy and store inventory for online demand using Manhattan Active® Omni.