IN A CRISIS, KENDRA SCOTT PIVOTS TO SHIP-FROM-STORE CAPABILITIES WITH MANHATTAN
The COVID-19 pandemic hit leading fashion accessories brand Kendra Scott just as it did virtually every other retailer. Shelter-at-home orders and social distancing measures shuttered all its stores, and the main DC in Austin, Texas was limited to minimum basic operations. Though some inventory was rerouted to a 3PL in another state, capacity was severely hampered.
Manhattan Associates was already a partner to Kendra Scott, helping the company keep up with growth through its Manhattan Order Management System (OMS). As the crisis deepened, the retailer reached out to its Order Management partner, Manhattan Associates. The Manhattan team and Kendra Scott got to work implementing Manhattan Store Order Fulfilment and after just six working days, Kendra Scott was able to start leveraging stores to fulfil ecommerce orders.
With the success of ship-from-store efforts, Kendra Scott and Manhattan quickly collaborated on curbside pickup capabilities as well. As retail gradually opens back up, the company will be able to take advantage of every opportunity to service its customers.
Measures to contain COVID-19 led to Kendra Scott’s retail stores being shut down with its primary distribution centre reduced to minimum basic operations.
To greater enable a continuation of sales and leverage in-store inventory, Manhattan implemented ship-from-store capabilities in a matter of days and followed up with curbside.
PROGRESS & RESULT
The new capability has been successful in facilitating the company’s sales and philanthropic efforts throughout the pandemic.