Measures to contain COVID-19 led to Kendra Scott’s retail stores being shut down with it’s primary distribution center reduced to minimum basic operations.
To greater enable a continuation of sales and leverage in-store inventory, Manhattan implemented ship-fromstore capabilities in a matter of days and followed up with curbside.
Progress & Result
The new capability has been successful in facilitating the company’s sales and philanthropic efforts throughout the pandemic.
“Recent events have changed the nature of retail forever. We believe that by putting our customers’ needs first we will be more successful.”
– Tom Nolan, President At Kendra Scott