Commerce

ActiveOrder

Every promise you make is backed by your whole enterprise, not a single channel

ActiveOrder™ orchestrates orders, inventory, and promising as one solution on ActivePlatform™, with ActiveAgents™ re-sourcing shipments while there is still time to keep the promise. Now available in three editions.

Explore Editions

Delivery

Delivery Time Halved

A Latin American grocery retailer cut delivery times by 50%.

Cost

Fewer Split Shipments

An off-price department store retailer cut shipments per order by 17%.

Agility

Launch in Days

A jewelry and accessories brand launched ship-from-store capabilities in days.

Margin

Best-Ever Margins

A youth apparel retailer achieved its best margins ever.

Editions

Three Editions of Order Management

Deliver on every promise today and grow into every channel tomorrow with the order capabilities that fit exactly where you are now.

The OMS behind the world's best customer promises is now built for where you are.

ActiveOrder™ now comes in three editions, Essentials, Enterprise, and Enterprise Premier, so growing enterprises can orchestrate orders, inventory, and promising on the same unified, AI-native cloud platform that powers the world's most demanding brands.

Start with the omnichannel order management and accurate promising your customers expect today, and scale into advanced fulfilment optimisation and customer engagement as your channels expand, all on one platform, with continuous innovation and no replatforming, ever.

One Unified Order Solution

Explore ActiveOrder

Strategic operations such as order management, enterprise promise and fulfil, and customer engagement sharing one common data model, so what you promise and what you deliver are the same decision.

One AI-Native Platform Behind Every Plan

ActiveOrder runs on ActivePlatform™, the AI-native cloud foundation shared by every Active solution, so orders, inventory, and agents work from one live picture, and new capability arrives continuously rather than in projects.

ActiveAgents

Agents that take action

Purpose-built agents work inside the platform, not beside it, monitoring live operations and acting on exceptions so your teams spend their time on decisions, not detection.

Learn More

Agent Foundry

Create custom AI agents

No-code tools to build and deploy agents that automate your own supply chain commerce processes, including any extension you have created with ProActive™.

Learn More

Proactive

Add your innovation

A low-code platform for extending logic, data, APIs, and UIs across Active solutions, so your own innovation is built into the platform rather than bolted alongside it.

Learn More

One Intelligent System: Built For Today, Ready For Tomorrow

One platform. One data model. Zero seams. Every Manhattan Active® solution shares the same AI-native foundation, so planning, commerce, and execution don't just connect; they operate as one. Explore each solution to see what's possible when your world is unified.

Frequently Asked ActiveOrder Questions

Editions for ActiveOrder are right-sized order management capability bundles—Essentials, Enterprise, and Enterprise Premier—that help growing retailers manage inventory, order orchestration, omnichannel fulfilment, and customer service while scaling on the same cloud-native platform.

The three Editions levels for ActiveOrder are Essentials, Enterprise, and Enterprise Premier.

Editions for ActiveOrder matter because they give growing retailers right-sized, enterprise-grade order management with faster time to value and less IT complexity. As needs grow, retailers can unlock advanced inventory, order orchestration, omnichannel fulfilment, and customer service capabilities on the same cloud-native platform—without reimplementation, retraining, data migration, or replatforming.

Benefits of ActiveOrder Editions include right-sized order management, faster time to value, lower IT overhead, continuous innovation, and scalability on the same cloud-native platform. Enterprise buyers can expand from Essentials to Enterprise Premier as complexity grows, unlocking advanced inventory, fulfilment, returns, payments, and customer service capabilities without reimplementation, data migration, retraining, or replatforming.

The ladder model for ActiveOrder Editions is a growth path from Essentials to Enterprise to Enterprise Premier, allowing retailers to start with core order management and progressively unlock advanced inventory, fulfilment, returns, payments, and customer service capabilities as complexity grows—without replatforming or reimplementation.