STG Improves Quality and Customer Satisfaction with Manhattan SCALE™
For their newly integrated and significantly expanded warehouse in Herentals (BE), Sanitair Technische Groothandel turned to Manhattan to deliver the flexibility and efficiency needed for its next phase of growth.
Managing Product Diversity
“After merging three wholesalers under the STG flag our IT landscape included multiple WMS systems, and we needed to standardise on one. Manhattan SCALE clearly stood head and shoulders above the rest. It allows us to define processes our way, planning large orders far in advance and processing them efficiently, while staying agile for urgent requests. Operators are guided step-by-step ensuring smooth task completion and total operational control.”
– Paul Steinke, Supply Chain Excellence Manager at STG
Manhattan SCALE
“Manhattan SCALE lets us monitor every process in real-time. We can quickly redeploy operators to zones that need capacity, sometimes receiving, other time order picking. That level of flexibility is essential in our business.”
– Paul Steinke
Significant quality improvements
- Inventory accuracy rose from 70% to 98%
- OTIF (On Time, In Full) scores rose from 50% to 98%.
- First-time-right rate reached 99.99%, cutting missed picks and costly returns
“Manhattan SCALE is self-correcting. If a pick cannot be completed due to a stockout, the system automatically initiates a resolution. Previously, missed items led to rework, or worse, entire deliveries being returned and potentially losing customers. Today, our logistics performance drives customer trust and satisfaction.”
– Paul Steinke
About STG
STG stands for Sanitary Technical Wholesaler. From its central warehouse in Herentals, this wholesaler supplies everything related to sanitary installations, heating, cooling, and renewable energy. Installers across Belgium can either pick up materials at one of 54 ProShops or order them online for next-day delivery. Consumers can get inspired in one of 23 showrooms, design their ideal bathroom online, and have the materials delivered to their home. With 12,500 items in stock, the selection is extensive.
STG Improves Quality and Customer Satisfaction
“Over the years, we have unified operations and optimised workflows in Herentals. Manhattan SCALE, we now has given us an extremely stable, self-steering warehouse management system. Confidence in our logistics, both internally and externally, has grown, fueling continued growth.”
Related Case Studies
Download the Case Study
“To achieve our ambitions, we rely on Manhattan’s expertise and technology. Their Manhattan Active platform is a masterpiece, bringing warehouse, transportation, yard, and labour management together in one single cloud-native solution. With Manhattan as our partner, we can stay focused on our core business and continued growth.”
– Paul Steinke