From Wrapping to Returns: Unpacking the Retailers’ Seasonal Returns Dilemma
- 2 January 2025
Every year, millions of gifts are unwrapped—and millions are sent back. In 2025 alone, UK consumers are expected to return 67 million gifts worth a staggering £1.5 billion. For retailers, managing the surge in returns is more than just a logistical challenge—it’s a critical moment to retain customer trust and protect profits.
What’s Inside the eBook?
Our latest research dives deep into the evolving returns landscape, revealing key insights from 2,000 UK consumers. In this eBook, you’ll discover:
✅ How returns behaviour differs across generations
✅ The biggest consumer frustrations when returning items
✅ Actionable strategies to streamline returns and boost sustainability
Why It Matters
Returns aren’t just a necessary part of retail—they’re an opportunity. A smooth, customer-friendly returns process can turn a potentially negative experience into a moment of loyalty and trust.
Download the eBook Now to unlock key insights.
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