Matalan Improves Supply Chain Performance

Known to millions of UK shoppers as your local great value family retailer, Matalan is a British fashion and homeware retailer with 230 stores in the United Kingdom, a franchise operation in Europe and the Middle East, and a thriving online business that offers home delivery and click-and-collect from stores. Matalan operates in a fiercely competitive market that demands choice, service and fast delivery. Matalan and Manhattan Associates have been partners since 2002 and have worked to grow and evolve their WMS footprint to support the retailer’s evolving business. The most recent WMS upgrade was driven by the company’s desire to capitalise on the phenomenal growth in its ecommerce business, as well as build guaranteed capacity to meet peak trading demand.

In order to upgrade aging technology and handle increasing DC volumes, Matalan needed to implement a major upgrade remotely during COVID-19 lockdown.

Through rigorous planning and collaboration between teams, the retailer upgraded its version of Manhattan Associates WMS, leading to increased capacity, faster store replenishment, and more flexible online delivery options for customers.

The project was delivered on time and under budget. The retailer now has the flexibility to manage orders through any channel. And with reduced downtime for maintenance, leading to an extra hour of ecommerce production.

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