Retail
Get the benefits of technology designed for retail supply chain commerce with Manhattan. Delivered in a single, cloud-native app, Manhattan Active® Solutions create exceptional experiences that inspire, delight and engage customers—whilst keeping you ahead of omnichannel demands.
How Manhattan optimises your supply chain commerce
Understanding industry challenges
Today’s retailers have little room for error when providing a variety of customer fulfilment options, consolidating in-store experiences, managing assortments and creating desired, loyalty-building omnichannel experiences. Not to mention labour shortages, inconsistent deliveries and other stresses to the supply chain.
Leveraging the cloud
Our cloud-native and microservices architecture is versionless. That means seamless upgrades that occur automatically—with zero disruption or downtime. It’s how our solutions are able to constantly improve the efficiency, agility and overall intuitiveness of the omnichannel experience for over 100 fashion and apparel retailers worldwide.
Unlocking efficiencies
By unifying the supply chain and creating end-to-end visibility—from planning through execution, inventory and delivery—our solutions give you unprecedented control. Everything is flexible, configurable and cost-effective.
"Ship-from-store saved the company. We think Manhattan Active® Omni is the best-in-class order management system out there."
Our solutions for the retail industry
Order management
Gain optimised orchestration of orders across your entire retail network with complete control of customer transactions and visibility into enterprise-wide inventory, all in real-time. By leveraging one system of customer orders across all channels, merchants can greatly improve omnichannel capabilities and the customer order capture experience.
Customer engagement
Deal with issues before they become problems using tools that allow instant access to customer history and strengthen customer loyalty by creating personalised shopping experiences that combine unstructured customer insights (including social conversations) with structured data (such as orders, interaction history and preferences).
Point of sale
Modernise stores with a single, cloud-native POS app that empowers associates to sell, fulfil and engage anywhere. Gain real-time access to global network availability, 360-degree insights into every customer interaction, a complete product catalog, omnicart features with cross-channel flexibility, clienteling, endless aisle, advanced payment flexibility and offline resiliency that automatically syncs and reconnects when the network is restored.
Store inventory and fulfilment
Support any combination of retail order fulfilment with solutions that pair precise, real-time inventory management with efficient ship-from-store, same-day delivery, buy online, pickup in-store (BOPIS), or contactless curbside pickup options. Create loyalty-building experiences for customers while making life easier for associates with capabilities including optimised picking, staging based on store operational data, fulfilment health and performance dashboards, and inventory management with native overhead RFID support.
How Kendra Scott pivoted to ship-from-store
In a matter of days, Manhattan implemented ship-from-store capabilities that enabled Kendra Scott to leverage in-store inventory and continue sales from closed retail locations.
