Empower Store Teams to Deliver Exceptional Experiences
Optimise Stores for Omnichannel
Point of Sale Software
Modernise the retail store for omnichannel sales, service, and personalised customer engagement with Manhattan Active® Point of Sale—a cloud native and mobile retail POS application that enables store teams to delight shoppers and improve store performance.
POS is the Heartbeat of Your Store
Retailers are more challenged than ever before, with shifting customer demands and the need to deliver seamless experiences across digital and physical channels. To be successful, modern retailers need to provide rich omnichannel shopping experiences, manage inventory dynamically, and leverage data for personalised customer engagement. Manhattan Active Point of Sale is designed to meet those challenges, with rich functionality that supports an array of shopping and fulfilment experiences, real-time inventory visibility, and customer engagement tools online, mobile, and in-store.
Trusted By World-Class Brands to Deliver
Hundreds of brands trust Manhattan solutions to power their global commerce. See their Customer Success Stories in the Insights section.
Can Your POS Handle the Demands of Modern Retailing?
Manhattan Active Point of Sale is purpose-built to power modern retail. Built on a cloud-native platform, Manhattan POS marries real-time inventory visibility with seamless omnichannel capabilities, empowering associates to deliver personalised, efficient service to your customers—anywhere on the sales floor and anywhere in your store network. As a leader in the Forrester Wave for Points of Service, the solution gives retailers the tools needed to meet exacting customer demands, reduce operational friction and streamline checkout processes, all while boosting profitability and customer loyalty.
Manhattan’s POS enables retailers to provide the kind of seamless shopping experiences customers demand, with the ability to sell against inventory from any location, place orders for pickup or delivery, and process returns from purchases made anywhere. This means that customers can shop in stores with single checkout for mixed carts, check out and pay anywhere in the store, and quickly complete returns with ‘no receipt’ handling.
► Simplification Enabling Store Sophistication
► Case Study: Lamps Plus
With tools for personalised engagement, Manhattan Active POS empowers store associates with customer data to tailor interactions, including personalised recommendations, curated lookbooks, and appointments. Rich product information and customer insights turns associates into experts that can guide purchase decisions, improving customer satisfaction and driving conversions.
► The Modern Store - Empower Employment Guide
► Empowering Store Associate Performance
► Modern Stores Are Insight-Driven
A fully-responsive UI allows associates to work from fixed terminals, mobile phones, tablets, and other handhelds. A unified system for sales, service, and critical back-office functions streamlines in-store operations and training, allowing your store associates to focus on delivering convenient, differentiated shopping experiences.
► Optimizing POS Usability for the Ever-Evolving Retail Landscape
► Modern Stores are Fulfilling
A cloud-native architecture means Manhattan Active POS can be deployed in any store location or format, eliminating the hassles of on-premise software. The platform is always up-to-date and built for resiliency, ensuring continuity even during network outages, meaning your stores are always operational and operating efficiently.
► Groupe Dynamite Modernises Its Shopping Experience with Manhattan Active® Point of Sale
Resources and Downloads
Modern Retail Point of Sale Buyer's Guide
Retailers need a unified POS platform that goes beyond transactions to build loyalty and meet rising shopper expectations—this guide highlights the key features to ensure long-term success.
Read ReportAbout Manhattan - eBook
At Manhattan, we provide more than just supply chain solutions. We are a team of experienced industry experts dedicated to equipping our partners with the tools needed to navigate the supply chain commerce world effectively.
DownloadService & Support - eBook
Manhattan provides the expert support and services team transportation leaders and managers need to ensure success and optimise your solution investment at every touch point.
DownloadPoint of Sale Software Features
See how Lamps Plus lights the way with Manhattan’s POS
Bill Gratke, SVP of Supply Chain at Lamps Plus, discusses how Manhattan Active® Point of Sale solution delivers a “peaceful” omnichannel shopping experiences.
Fulfil your potential with Manhattan
Chief Digital Officers
Prepare stores to be at the forefront of digital initiatives that unify customer experiences across channels and differentiate your brand. Manhattan Active Point of Sale will enable you to:
- Unify customer experiences across digital and physical channels.
- Showcase digital capabilities that improve the customer experience.
- Enable store associates to use digital capabilities to serve customers better.
- Secure differentiated value and revenue growth.
- Lower operational costs.
Director of Store Operations
Transform store operations to support the evolving purpose of stores while lowering operational costs. Manhattan Active Point of Sale will enable you to:
- Equip stores with omnichannel sales and service capabilities.
- Provide clienteling and assisted selling to personalise customer engagement.
- Lower training costs and improve store associate retention through an enhanced user experience.
- Improve customer satisfaction by removing friction in the store, especially at checkout.
- Lower store operational costs in crucial areas like returns processing.
IT Director
Keep stores fresh, robust, and stable in an ever-changing retail environment with Manhattan Active Point of Sale’s best-in-class technology:
- Cloud-native solution enabling easy deployment to any store location and format.
- Resilient cloud technology that keeps the POS running when the network is compromised.
- Updates and new features are provided every 90 days without the need for downtime.
- Extensible user interface and APIs to tailor the solution to unique store or brand requirements.
- Native mobile solution providing flexibility in device types.
Everything Works Better With Manhattan Solutions
Manhattan offers a complete breadth of solutions that when unified, provides total coverage for your supply chain commerce needs.
Warehouse management
Control demand, supply, labour and automation across your entire network with Manhattan Active® Warehouse Management.
Transportation management
Manage every carrier, rate, route and load with Manhattan Active® Transportation Management.
Point of sale
Empower store associates with Manhattan Active® Point of Sale, a POS built to turn the store into an experiential showroom, customer service centre and neighbourhood fulfilment point.
Faster and Easier Than Ever to Connect
Manhattan Active® Platform technology makes it faster and easier than ever to connect to existing systems, valued partners, and new services. To make it even easier, we’ve already integrated Manhattan Active Solutions into industry-leading solutions for everything from inventory visibility and autonomous mobile robots to payments, fraud, and search engine shopping, just to name a few. It’s your supply chain commerce ecosystem. Unified.
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FAQs
What you’ll need to know about point of sale software. Don't forget, you can always read our article 'What is Point of Sale and Point of Sale Systems' should you need more info.
A software solution that retailers use to manage and process sales across multiple channels.
Omnichannel POS provides real-time data, inventory management, customer relationship management, payment gateway integration, analytics and reporting.
The role of a retail store associate has become more complex with changes in technology and customer expectation.
Today, an associate’s responsibilities may extend across sales, customer service, product knowledge, recommendations, inventory, fulfilment, promotions and social media.
Because today’s customers have higher expectations.
Customers now expect to control the buying journey—deciding when, where and how to purchase and return—but they still expect to be appreciated the moment they walk into the store.
A cloud-based POS system is hosted on remote servers and accessed through the internet.
Its advantages over traditional, on-premises systems include accessibility, scalability, cost-effectiveness, automatic updates, advanced security, data backup and recovery, and easy integration with other systems.
Manhattan Active® Platform
A cloud-native, evergreen and extensible foundation engineered to handle the most complex supply chain networks in the world.
Composable microservices
API-first architecture with automated scalability, resiliency and availability. Every component is part of a shared application platform.
Innovation independence
Our low code, no code, your code development strategy means you pick what method of configuration and customisation works best for you—with as much support as you want or need.
Continuous updates
Every 90 days, all Manhattan Active solutions automatically receive new features and enhancements.