Case Study

New Balance Runs Ahead of the Competition

Learn how New Balance improved customer compliance and addressed numerous shipping compliance issues.

Facing numerous challenges in customer compliance and shipping compliance, New Balance implemented Manhattan's solutions. As a result, they achieved compliance, greatly increased efficiency, improved accuracy and increased customer satisfaction.

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CHALLENGE
Customer compliance challenges due to major retailers getting more aggressive in chargeback programs; numerous shipping compliance issues.

SOLUTION
Manhattan Associates was selected based on presence in the industry and ability to meet vendor requirements and product capabilities.

RESULTS
Greatly enhanced efficiency; improved accuracy; increased customer satisfaction through new services and programs.