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PacSun Finds “Savior” in Ship-From-Store Fulfillment With Manhattan

Customer success story on how PacSun "saved its store” by implementing omnichannel fulfillment capabilities in just two weeks—leading to the retailer's best margins yet—with Manhattan Active® Omni.

The Challenge

Having leveraged a legacy, on-premise order management system for years, PacSun relied on shipping ecommerce orders from a central DC and wanted to revamp its omnichannel strategy and incorporate functions like ship from store and BOPIS. The retailer required flexible software that could scale with the company as it continued to grow—leading to PacSun’s selection of Manhattan Active Omni. Shortly after that selection, the COVID-19 pandemic caused the retailer to temporarily close its stores.


330 store locations in the U.S.

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Solutions Implemented

Manhattan Active Omni is the first of its kind, engineered specifically to deliver on omnichannel promises. Born in the cloud with a microservices architecture, Manhattan Active Omni is a suite of order management, point of sale, and customer engagement solutions that are always current and fully extensible.

Manhattan Active® Omni

Create a single, seamless customer and associate experience with software that unifies online, mobile, and in-store commerce—providing you with more inventory visibility, sales data, and customer preferences.

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Progress & Results

In just two weeks, Manhattan and PacSun worked together to implement Manhattan Active Omni and train employees remotely. Once up and running on the solution, PacSun shipped 40,000 ecommerce orders a day from its stores, experiencing the best margins in the retailer’s history and avoiding aged inventory sitting on its shelves.

Want to Learn More?

Read more on how PacSun strategically minimized the distance in shipping with Manhattan Active Omni’s order management fulfillment capabilities that include ship from store, ship to store, and buy online, pickup in-store (BOPIS).

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