Commerce Trends 2018-2019
Master the art of Staying Active
Every customer has the right to expect appropriate service. In a fast fashion retailer’s store, availability is usually what matters. Whereas in an exclusive fashion brand’s high street store, it revolves around personal attention.
Technology is crucial in both cases. The retailer who has access to the necessary information in the right place at the right time and through the right channel will have a competitive edge.
This applies not only to stores, but also to supply chains. Different channels and different customers require different levels of service and hence different processes – and your own warehouse is no exception.
This magazine highlights how the latest technology can help you to provide tailor-made customer service. Master the art of staying active!
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