The Land of Endless Aisles: How Retailers Can Catch Up with Their Customers
There’s a new retail planet – but not all of us know how to get there yet.
The surge in customer expectations has seen a gap appear between what shoppers want and what retail businesses can deliver; a survey conducted by Manhattan Associates found that a third of the shoppers would like same day delivery, yet less than half of the retailers are unable to deliver this speed of service.
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