In a crisis, Kendra Scott pivots to ship-from-store capabilities with Manhattan
Manhattan Active® Omni with Manhattan Enterprise Order Management and Store Order Fulfilment
Measures to contain COVID-19 led to Kendra Scott’s retail stores being shut down with its primary distribution centre reduced to minimum basic operations.
To greater enable a continuation of sales and leverage in-store inventory, Manhattan implemented ship-from-store capabilities in a matter of days and followed up with kerbside.
Progress & Result
The new capability has been successful in facilitating the company’s sales and philanthropic efforts throughout the pandemic.
"Recent events have changed the nature of retail forever. We believe that by putting our customers’ needs first we will be more successful."
Read the Case Study
Learn how leading jewelry retailer Kendra Scott navigated the reconfiguration of fulfilment operations and employee safety measures, while refocusing their strategy and store inventory for online demand using Manhattan Active® Omni.