Case Study

IN A CRISIS, KENDRA SCOTT PIVOTS TO SHIP-FROM-STORE CAPABILITIES WITH MANHATTAN

IN A CRISIS, KENDRA SCOTT PIVOTS TO SHIP-FROM-STORE CAPABILITIES WITH MANHATTAN

The COVID-19 pandemic hit leading fashion accessories brand Kendra Scott just as it did virtually every other retailer. Shelter-at-home orders and social distancing measures shuttered all its stores, and the main DC in Austin, Texas was limited to minimum basic operations. Though some inventory was rerouted to a 3PL in another state, capacity was severely hampered. 

Manhattan Associates was already a partner to Kendra Scott, helping the company keep up with growth through its Manhattan Order Management System (OMS). As the crisis deepened, the retailer reached out to its Order Management partner, Manhattan Associates. The Manhattan team and Kendra Scott got to work implementing Manhattan Store Order Fulfilment and after just six working days, Kendra Scott was able to start leveraging stores to fulfil ecommerce orders. 

With the success of ship-from-store efforts, Kendra Scott and Manhattan quickly collaborated on curbside pickup capabilities as well. As retail gradually opens back up, the company will be able to take advantage of every opportunity to service its customers. 
 

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