Store Inventory & Fulfillment
Equip your stores with the solution capabilities needed to become reliable fulfilment points, optimising store inventory to meet increasing omnichannel retail demands with Manhattan Active® Store Inventory & Fulfillment.
From Your Sales Floor to Their Front Door
With stores playing an ever-larger role in omnichannel success, physical locations are now on the front lines of shopper demands for immediacy, flexibility, and consistency. Manhattan Active Store Inventory & Fulfillment helps retailers meet those expectations by combining real-time inventory accuracy with intuitive, mobile-first tools that simplify fulfilment tasks for associates. Orders are picked, packed, and shipped with speed and confidence, while intelligent orchestration ensures each is fulfilled in the most efficient, profitable way.
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Putting our customers in position to succeed
Unified commerce
Download our 2023 Benchmark for Unified Commerce Specialty Retail to see which retailers are leading and what sets them apart.
Read the reportWhat Is Point of Sale?
Need to understand more about Point of Sale? Learn how retail Point of Sale changed during—and after—the pandemic.
Read the articleCan supply chains stay agile?
Read our guide to the retail grocery industry for lessons on supply chain resiliency and how to ensure supply chain success.
Read the guideAre Your Stores Ready For The New Rules of Fulfilment?
Designed to help retailers unlock the full potential of their store networks, Manhattan Active Store Inventory & Fulfillment tackles the challenges of inventory accuracy, fulfillment efficiency, and associate usability head-on. With RFID-powered precision, enterprise-wide visibility, and human-centric design, associates are empowered to turn every store location into a dynamic omnichannel fulfilment node. Intelligent task prioritisation and adaptive fulfilment ensures stores can process Buy Online Pickup In Store, Ship-from-Store, and Curbside Delivery orders profitably, while real-time communications and flexible pickup options elevate the customer experience.
Out-of-stocks and cancelled orders due to inaccurate inventory are more than disappointments; they erode customer trust. Yet even in the age of eCommerce, many store networks still rely on infrequent stock counts, disconnected systems, and manual processes. With real-time enterprise visibility and precision powered by RFID, Manhattan Active Store Inventory & Visibility can help retailers achieve 99%+ inventory accuracy, reducing the occurrence of shorts, cancellations, and frustrated shoppers. The result? Fewer errors, kept promises, and inventory that can finally be trusted.
► Suits You, Sir: Suitsupply’s Game-Changing RFID Journey
► See Pickup In-Store in action:
Associates are key in delivering omnichannel excellence, but they’re too often hampered by paper processes, clunky user interfaces, and conflicting priorities. These inefficiencies slow down picking, frustrate staff, and dilute the customer experience. Along with task prioritisation, proactive alerts, and built-in exception handling, Manhattan Active Store Inventory & Fulfillment’s intelligent tools like pick path optimisation and guided fulfilment workflows help associates work faster and smarter. Additionally, the application’s scorecards and gamified leaderboards pair competition with engagement to drive excellence in fulfillment.
► Store Fulfillment Insights in Action: Take a Self-Guided Tour:
► Bealls Reduces Fulfillment Costs with Manhattan Active Omni:
Every order that’s shorted and mis-picked is more than an operational slip: it’s potentially a lost sale and a hit to loyalty. Static tools often fail associates in situations like shorts, substitutions, or misplaced items, turning simple misses into lost sales and disappointed customers. Manhattan Active Store Inventory & Fulfilment embeds intelligence directly into processes, with guided picking, proactive exception management, and substitution capabilities that safeguard order accuracy. This means fewer errors, fewer lost sales, and fewer frustrated customers.
► Pacsun deploys Manhattan Active Store Inventory & Fulfillment in three weeks:
► Never Lose a Sale with Store Fulfillment Options:
Transform store fulfilment
Accurate Store Inventory
Improve store inventory management by securing higher inventory availability accuracy, ready for reliable use in omnichannel selling and fulfilment.
Precise Store Fulfilment
Increase customer satisfaction with precise store order fulfilment enabled by accurate inventory and distribution centre quality order picking optimisation.
Fulfilment Excellence
Create fulfilment excellence in stores through flexible fulfilment strategies, close monitoring and analysis of fulfilment workloads and results, and gamification of associate performance.
Buying Flexibility
Gain customer flexibility in their buying journey with more accurate store inventory, enabling them to use stores for order pickup or same- day delivery.
Connected Customers
Keep customers informed on store pickup status with proactive notifications, online order status, and two-way messaging with store associates, improving customer satisfaction.
Elevated Pickup
Store associates make it fast and convenient for customers to complete their in-store or curbside pickup, including signature capture, with mobile capabilities.
Guided Workflows
Increase store associate job performance and satisfaction with guided workflows, dynamic work prioritisation, and proactive notifications that take the guesswork of inventory and fulfilment work.
Efficient Execution
Empower your store associates to spend less time and energy on back-office functions and more time supporting customers with more efficient processes.
Intuitive Experience
Control an intuitive, responsive, and mobile user experience designed for today’s store associates that cuts down training time and simplifies how they work.
Minimise travel
Expend less energy with DC-quality pick-path optimisation algorithms.
Identify priority orders
Gain automatic identification and receive notifications of at-risk or priority orders.
Pick smarter
Get intelligent picking strategies that work by order, batch, team-based, or pick to slot, based on store operations, processes and layouts.
Curbside and in-store pickup
Manhattan’s order fulfilment software provides support for every store-based strategy, including: in-store pickup, curbside pickup, locker pickup, fleet delivery, parcel ship or same-day courier.
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Real-time monitoring
Identify high-priority and at-risk orders and get push notifications for new pickup or shipment orders and customer pickup ETA or arrival.
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Direct communication
Communicate directly with customers during pickup, to extend expiring pickup dates or switch to direct shipment.
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Minimised abandonment
Return expired or abandoned pickup orders to the shelf quickly—or offer direct shipment instead.
Easier picking and shipping
Manhattan’s order fulfilment system draws upon more than three decades of leading warehouse management expertise to ensure associates have the guidance and the tools for any fulfilment challenge they face.
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Customised picking options
Optimised picking based on your store operations, processes and layouts by order, batch, team-based picking and pick-to-slot.
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Get RFID support
Activate a smarter pick path with RFID-enabled pick path optimisation that results in increased efficiency and less travel. Plus, users can access a “find mode” that fast-tracks associates straight to missing items.
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Simplify parcel shipping
Ship and track parcels with native integration to leading carriers.
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Make last-minute changes
Identify top priority and at-risk orders with guided flows to accommodate late order cancellations or changes.
Robust inventory management
Handle every fulfilment requirement with an order fulfilment software that is the result of over three decades of distribution expertise.
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Always current inventory
Manage inventory through real-time adjustments and disposition codes, while native unification with order management ensures store inventory updates are immediately reflected in selling channel promising and sourcing.
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Simple cycle counts
Get native overhead and handheld RFID support for inventory accuracy—plus support for fast, precise inventory cycle counts.
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Easy receiving and transfers
Plan for receiving with receipt visibility and receive in-store by item, package, case or load with support for audits, blind receipts and wrong store receiving. Get full support for pullback and transfer order capabilities for end-of-season inventory returns and rebalancing, and ad-hoc initiation of store inventory transfers between stores or return to vendor.
Fulfilment insights
Raise customer satisfaction with Manhattan Active Store Inventory and Store Fulfilment solutions that deliver real-time access to information, activities and processes, driving efficient store fulfilment.
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Fulfilment dashboard
Manhattan’s store order fulfilment software was designed by the same teams that build Manhattan's industry-leading supply chain tools—and to the same rigorous standards required in the distribution centre.
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Fulfilment scorecard
Get the KPIs you need by controlling the in-store fulfilment activities with real-time insights into fulfilment, performance and risk.
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Associate and store-level details
Real-time units picked and/or packed by hour efficiency monitoring and store-level picking and packing efficiency totals.
Manhattan Active® Platform
A cloud-native, evergreen and extensible foundation engineered to handle the most complex supply chain networks in the world.
Composable microservices
API-first architecture with automated scalability, resiliency and availability. Every component is part of a shared application platform.
Innovation independence
Our low code, no code, your code development strategy means you pick what method of configuration and customisation works best for you—with as much support as you want or need.
Continuous updates
Every 90 days, all Manhattan Active solutions automatically receive new features and enhancements.
Manhattan is the recognised Leader in OMS
Forrester Wave
Ranked highest overall in Forrester’s evaluation of the best OMS software—with top scores for enterprise inventory management, fulfilment, pre-purchase customer experience and solution architecture—Manhattan Active was the only leader in The Forrester Wave:™ Order Management Systems, Q1 2025.
Kendra Scott pivots to ship-from-store with Manhattan
Unable to open phtysical retail locations, Kendra Scott implemented Manhattan’s ship-from-store capabilities in a matter of days—then followed up with curbside pick-up, saving its in-store inventory.
Everything works better with Manhattan solutions
Manhattan offers a complete breadth of solutions that when unified, provides total coverage for your supply chain commerce needs.
Warehouse management
Control demand, supply, labour and automation across your entire network with Manhattan Active® Warehouse Management.
Transportation management
Manage every carrier, rate, route and load with Manhattan Active® Transportation Management.
Point of sale
Empower store associates with Manhattan Active® Point of Sale, a POS built to turn the store into an experiential showroom, customer service centre and neighbourhood fulfilment point.
FAQs
What you’ll need to know about store inventory and fulfilment.
Stores are increasingly used as fulfilment centres to support both online and in-store sales, which is often referred to as "omnichannel fulfilment" or "click-and-collect" and involves using store inventory to fulfil online orders, as well as offering customers the option to pick up their online orders at the store.
Stores can provide a wide range of options, including in-store pickup, to allow customers to place online orders and pick them up at outside at the pavement, in a locker, or by coming inside the store to pick up. Ship from store refers to shipping products directly to customers from the store to reduce shipping costs and delivery times for customers who live near the store.
Inventory accuracy in retail stores has been traditionally low for reasons such as:
- Manual data entry where many retailers still rely on human data entry to track inventory levels, which can lead to errors.
- Lack of standardisation when different stores or departments within the same store use different methods to track inventory, it is difficult to get a clear picture of overall inventory levels.
- Poor data quality means retailers may not have a clear understanding of their inventory levels, due to data being entered inaccurately, missing data or not updating in a timely manner.
- Complex supply chains where retailers often have multiple suppliers and distribution centres, can make it difficult to accurately track inventory levels across different locations. High product turnover affects retailers that carry a large number of products that have a short life span, making it challenging to accurately track inventory levels.
- Theft and shrinkage cause retailers to lose inventory to factors such as employee theft, shoplifting, or administrative errors.
- Lack of technology affects retailers that don't use inventory management software or other technology to track inventory. As a result, retailers may find it difficult to accurately track inventory levels.
Radio Frequency Identification technology provides real-time visibility into inventory levels via RFID tags, which are small chips attached to products, and can be read using RFID readers, which can quickly and accurately scan large numbers of products.
Manhattan offers the most comprehensive support for in-store RFID in the industry, with native support for overhead and handheld readers.
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