Driving Bealls’ Omni Solution Success
Solving Fulfillment Challenges With Fast, Smart Service
By the Numbers
Increased Accuracy of In-Store Fulfillment
90
With 90% improvement in first-fill rate, Bealls boosted order speed and accuracy, resulting reducing delays and enhancing customer satisfaction.
Decreased Costs Through Shipment Reduction
17
A 17% reduction in split shipments per order resulted in lower costs and waste, streamlining fulfillment for faster delivery and improved guest experience.
Accelerated Service With Data Access
30
Centralized data access helps agents resolve issues quickly, saving 30 seconds per guest service call time, driving higher customer engagement and upselling.
“This is the solution we not only needed for today, but also for our future. Guests want their orders fast, and we can now meet that demand while also significantly reducing our costs with fewer packages per order and a more efficient fulfillment.”
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