Commerce
ActiveOrder™ orchestrates orders, inventory, and promising as one solution on ActivePlatform™, with ActiveAgents™ re-sourcing shipments while there is still time to keep the promise. Now available in three editions.
A Latin American grocery retailer cut delivery times by 50%.
An off-price department store retailer cut shipments per order by 17%.
A jewelry and accessories brand launched ship-from-store capabilities in days.
A youth apparel retailer achieved its best margins ever.
Editions
Deliver on every promise today and grow into every channel tomorrow with the order capabilities that fit exactly where you are now.
ActiveOrder™ now comes in three editions, Essentials, Enterprise, and Enterprise Premier, so growing enterprises can orchestrate orders, inventory, and promising on the same unified, AI-native cloud platform that powers the world's most demanding brands.
Start with the omnichannel order management and accurate promising your customers expect today, and scale into advanced fulfillment optimization and customer engagement as your channels expand, all on one platform, with continuous innovation and no replatforming, ever.
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Essentials
Foundational Edition
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Enterprise
Everything in Essentials, plus:
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Enterprise Premier
Everything in Enterprise, plus:
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| The platform and AI foundation behind smarter, more connected operations | |||
| AI-Native Cloud Microservices Architecture Built on a modern cloud-native microservices architecture that supports all Manhattan solutions | Included | Included | Included |
| Data Management & Enterprise Security Manage, store, and share data across solutions with near-real-time access and synchronization — protected by enterprise-grade security, encryption, and zero-trust principles | Included | Included | Included |
| Evergreen Innovation (every 90 days) Stay current with continuous innovation on a regular 90-day release cycle with no downtime | Included | Included | Included |
| Extensibility & API-First Integration Adapt data, workflows, business logic, and user experiences to fit your operation - and connect seamlessly to external systems, partners, automation, and equipment through rich, open APIs | Included | Included | Included |
| ActiveAgents™ + Agent Foundry™ Specialized AI agents that identify issues, guide resolution, and take action within supported workflows — easily built and managed through Agent Foundry, a studio for designing, deploying, and customizing agents with no-code and pro-code tools | Add-On | Add-On | Add-On |
| Order Management | |||
| Inventory Availability Includes inventory management and available-to-commerce for omnichannel selling | Included | Included | Included |
| Core Order Orchestration Route using geo-proximity and handling cost as foundational fulfillment decision factors | Included | Included | Included |
| Omnichannel Fulfillment Includes ship-to-home, BOPIS, ship-to-store, and ship-from-store orchestration | Included | Included | Included |
| Future Inventory Use future inventory availability in promising and decisioning | Included | Included | |
| Advanced Order Orchestration Route using a broader set of fulfillment factors across the network | Included | Included | |
| Extended Fulfillment Curbside pickup, same-day delivery, and reserve pickup | Included | Included | |
| Lower-Lifecycle Environment Support testing, training, and operational readiness in lower environments | Included | Included | |
| Advanced Fulfillment Optimization Advanced inventory and fulfillment optimization, insights dashboards, and Postgame Spotlight | Included | ||
| Recovery and Returns Includes pay by link, payment recovery, return routing optimization, and customer-controlled fulfillment | Included | ||
| Customer Service & Engagement | |||
| Core Customer Service Includes pricing, tax, payment processing, plus order visibility, capture, edits, and returns for service teams | Included | Included | Included |
| Enhanced Customer Service Includes exchanges and promotions, multi-brand visibility, unified customer context, shared workspace, and case management | Included | Included | |
| Expand What ActiveOrder Can Do | |||
| Interactive Inventory | Add-On | Add-On | Add-On |
| Maven (Agentic AI Customer Service for Retail) | Add-On | Add-On | Add-On |
| Digital Self-Service | Add-On | Add-On | Add-On |
| Fulfillment Optimization Simulation | Add-On | Add-On | Add-On |
| Store Inventory Management | Add-On | Add-On | Add-On |
| Customer Engagement | Add-On | Add-On | Add-On |
| Store Inventory Management with RFID | Add-On | Add-On | Add-On |
ActiveOrder runs on ActivePlatform™, the AI-native cloud foundation shared by every Active solution, so orders, inventory, and agents work from one live picture, and new capability arrives continuously rather than in projects.
Purpose-built agents work inside the platform, not beside it, monitoring live operations and acting on exceptions so your teams spend their time on decisions, not detection.
No-code tools to build and deploy agents that automate your own supply chain commerce processes, including any extension you have created with ProActive™.
A low-code platform for extending logic, data, APIs, and UIs across Active solutions, so your own innovation is built into the platform rather than bolted alongside it.
One platform. One data model. Zero seams. Every Manhattan Active® solution shares the same AI-native foundation, so planning, commerce, and execution don't just connect; they operate as one. Explore each solution to see what's possible when your world is unified.
