Gartner Supply Chain Symposium/ Xpo 2026
Join us at the Gartner event in Barcelona, Spain
May 18–20, 2026
Nespresso to speak on how they turn fulfilment into a premium customer experience
Monday, May 18th 3:45pm CET, Room 113
Nespresso knows that every delivery is more than just a shipment. It is a direct extension of the customer experience.
Operating a global, highly automated fulfilment network, Nespresso must balance speed, freshness and precision while managing growing complexity across channels and markets.
In this session, discover how Nespresso is redefining fulfilment through advanced order fulfilment and orchestration. By gaining real time visibility, improving control, and proactively managing disruptions, Nespresso delivers a consistent and premium customer experience worldwide. Learn how delivery and returns can become strategic levers for strengthening customer loyalty.
Date
May 18 - 20, 2026
Location
Booth #311
International Barcelona Convention Centre
Plaça de Willy Brandt, 11-14
Barcelona 08019
Spain
Speaker
Nicolas Bouniol, Head of Supply Chain
Nicolas Bouniol is Head of Supply Chain at Nestlé Nespresso, where he leads end to end supply chain transformation across a complex, global fulfilment network. He is responsible for driving digital orchestration and embedding data driven operations to enhance visibility, agility and performance at scale.
With a strong focus on resilience and sustainability, Nicolas is shaping supply chain strategies that balance operational excellence with premium customer experience. By leveraging advanced technologies and real time insights, he enables Nespresso to continuously optimise its global network, proactively manage disruptions and meet evolving customer expectations across channels and markets.
Speaker
Bertrand Chabloz, Global Head of Delivery Services
Bertrand Chabloz is Global Head of Delivery Services at Nestlé Nespresso SA, where he leads logistics, distribution and transportation operations across global markets.
With deep expertise spanning freight, parcel delivery and end-to-end supply chain execution, he plays a key role in optimising performance and customer experience at scale. Bertrand brings a practical, operations-first perspective shaped by managing complex, multi-market fulfilment networks and driving continuous improvement in eCommerce logistics.
Meet with the Manhattan team at the Symposium
Whether you're looking to streamline warehouse operations, optimise transportation, unify your end-to-end supply chain, or apply agentic AI to improve supply chain performance, our team will be available to explore opportunities with you, share insights and provide expert guidance.
Pieter Van den Broecke
Supply Chain & Commerce Strategies Leader, EMEA
Martin Lockwood
Senior Director, Alliances EMEA
David Fontaine
Senior Director, Sales
Jean Veron
National Sales Director
Laurence Leer
National Sales Director
Gerridt Woesmann
Sales Executive
Remi Coolen
Business Solution Director PSO
Merlinn Busnel
Senior Manager Market Development EMEA
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