Two-way Texting Capability | Shopper Experience
Constant innovation makes Manhattan Active Omni the most technologically advanced omnichannel solution available.
Two-way texting capabilities in Manhattan Store Inventory and Fulfillment empowers store operations to execute contactless, curbside fulfillment more efficiently and safely than ever.
- A notification tells the store associate when a customer is on the way.
- She then makes sure the order is ready to go.
- Another notification alerts the associate when the customer arrives.
- And two-way texting allows her to communicate that she’s on the way out with the order.
Everything is executed to maximize the associate’s time and the customer’s satisfaction.
Better yet, text alerts can be customized to any tone you like.