ActiveOrder
The 6 Moments Your B2B Buyers Judge You On
Answer all six without rebuilding your ERP
Every B2B order runs the same six questions. Can I get it? When will it arrive? What if it's out? Will it come together? Where is it? Can I change it? Your buyer got all six answered last night ordering one part. This morning she needs 400 more. Access the content below to learn more about giving your B2B buyers accurate data without replacing the ERP.
Enable Your B2B Buyers by Giving Them What They Need for Every Order
Scroll down to access two reads, in the order most teams need them. Start with the six moments, test your own process against the playbook, then score where you actually land.
Consumer-Grade Ordering, B2B-Built
Buyers want at work what they get at home: availability for their account and site, a date they can plan around, an alternative when an item is short, shipment visibility, and changes they can make themselves. See what each moment requires, and why a better portal cannot deliver it alone.
From Availability to Delivery – The B2B Order Experience
A guide for commerce, customer service, supply chain, and IT leaders in distribution. Score your ordering process against a seven-row maturity model, run the 12-hour evaluation, ask five questions that separate display from decision, then prove one decision loop before you scale it.
Ready to Take Action to Improve Your B2B Ordering Experience?
Engage with a Manhattan expert to talk through your score and what next steps look like for your business.