PVH North America Stores – all brands
Manhattan Distributed Order Management
PVH temporarily closed its physical stores in response to the COVID-19 pandemic. Left with locations stocked with merchandise and a sudden increase in online shoppers, the company needed to address the growth in digital orders and scale their fulfillment capabilities.
PVH pivoted quickly to configure business rules in Manhattan Distributed Order Management that exposed store inventory to online consumers and route orders to the optimal location for fulfillment.
Progress & Result
With stores closed and social distancing guidelines in place, PVH quickly rerouted its fulfillment processes to meet the exponential increase in ecommerce demand, leveraging stores in addition to the DCs for fulfillment. Ship-from-store has become part of PVH’s long-term strategy.
“The events of 2020 have accelerated retail and ecommerce operations forward. With quick, creative thinking and the right partner, we were able to pivot operations, satisfy our customers and prepare for the future.”
– David Herridge, Evp Global Value Chain Technologies, PVH