The Only Leader in Forrester OMS Wave
"Manhattan maintains its status as the most comprehensive solution in the market,” says Forrester in the report.
Manhattan is recognized as the Leader in The Forrester Wave™: Order Management Systems (OMS), Q2 2023. Manhattan stands alone as the only Leader in this OMS evaluation, receiving the highest possible score (5.00) in 16 of the 24 criteria evaluated under Current Offering.
What the industry needs, we can deliver.
Forrester recommends retailers select an OMS that can enable near-real-time inventory and delivery updates for selling channels, providing flexibility to respond to whatever comes next and support the technical functions that fill current gaps and deliver long-term value.
By receiving among the highest scores in the criteria such as enterprise inventory management, store inventory management, store associate tools, endless aisle, omnichannel order management, order orchestration tools, and customer service, we believe Manhattan has solidified its place as the top omnichannel commerce solutions provider enabling unified commerce experiences.
During the pandemic, Kendra Scott partnered with Manhattan and quickly pivoted to enable ship from store in less than two weeks, overcoming social distancing challenges, unlocking stranded inventory, and delivering one of their best Mother’s Days ever.
PVH pivoted quickly to configure business rules in Manhattan Distributed Order Management to provide online consumers with access to more inventory and fulfillment options.
The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.
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