Order management
Unlock unprecedented precision, inventory visibility and promising with Manhattan Active® Order Management’s cloud-native architecture built to maximise profits.
Powering the 'Omni' in omnichannel commerce
Integrated with Google Shopping
Supply shoppers with more accurate location and product-specific delivery times across Google surfaces—including Search, YouTube, Maps, Discover and more—with Native integration to Google’s Content API for Shopping.
Smarter order promising
The only order management system using in-memory caching technology to delivery blistering performance for omnichannel fulfilment.
Optimise with machine learning
Source the right items to meet the customer promise as profitably as possible—every time.
Monitor your progress
Real-time notification and in-app dashboards show fulfilment and order promising across every node in the network.
Empower customers
Give customers more control over post-purchase pickup, delivery, payment and service.
Enable customer controlled fulfilment
Customers can manage pickup or delivery changes, track shipments, initiate returns and communicate directly with the store.
Switching to smarter, faster fulfilment
Manhattan’s order management system leads the industry in visibility and optimised fulfilment. Now you can too.
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Gain global inventory visibility
You can’t sell what you can’t see. That’s why Manhattan’s OMS delivers inventory visibility—in real time—across every fulfilment node.
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Access dynamic inventory views
View available inventory based on product, location or inventory attribute that can differ by channel, customer or fulfilment location.
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Provide precision promising
APIs provide real-time availability and delivery dates across any delivery or pickup variation—with no third-party integrations needed.
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Direct intelligent fulfilment sourcing
Set your priorities then let the app calculate the lowest cost to fulfil each order—factoring in costs, operational factors and predictive profitability.
Profitable promotions, easy payments
Pay off your marketing strategy with an order management system (OMS) that enables you to manage even the most complex cross-channel promotions with ease and supports any method of payment.
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Optimise omnichannel promotions
Manage promotions and discounts in any channel—including support for complex offers across multiple organisations.
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Control global tax and payments
Tax and payment support—from fraud check to payment settlement—including third-party tax applications and payment processing with third-party gateways.
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Share a pay-by-link
Satisfy demands for touchless service and alternative payment with pay-by-link capabilities that make transactions easy, compliant and secure.
Friction-free customer dervice
Profit from an OMS system that empowers customers and enables associate support before, during and after the sale.
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Administer order servicing
Control everything that happens before, during and after order fulfilment—including payment processing and posting sales to back-office systems.
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Allow digital self-service
Customers can connect on their own device to track updates or make last-minute changes to pickup and delivery.
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Deliver customer-controlled fulfilment
Let customers take charge of their fulfilment—extending a BOPIS window or changing a ship method.
Global service for B2B - and beyond
Manhattan’s cloud-native OMS software is designed to adapt to changes in language and currency. That’s why our customers include B2C, B2B and B2B2C leaders all over the world.
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Language support
Our multi-language function even translates item attributes like size and colour.
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Currency and tax support
Our OMS works across national boundaries—up to and including VAT-compliant tax support.
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B2B support
No more shortage scenarios. Manhattan’s OMS can reapportion inventory and execute backorder substitution.
The Manhattan Active® Platform
A cloud-native, evergreen and extensible foundation engineered to handle the most complex supply chain networks in the world.
Composable microservices
API-first architecture with automated scalability, resiliency and availability. Every component is part of a shared application platform.
Innovation independence
Our low code, no code, your code development strategy means you pick what method of configuration and customisation works best for you—with as much support as you want or need.
Continuous updates
Every 90 days, all Manhattan Active solutions automatically receive new features and enhancements.
Manhattan is the recognised Leader in OMS
Forrester Wave
Ranked highest overall in Forrester’s evaluation of the best OMS software—with top scores for enterprise inventory management, fulfilment, pre-purchase customer experience and solution architecture—Manhattan Active was the only leader in The Forrester Wave:™ Order Management Systems, Q2 2023.
Brooks Brothers maximises its omnichannel fulfilment potential
Learn how Brooks Brothers optimised its omnichannel capabilities and corralled a 100 percent increase in ecommerce fulfilment orders overnight.
Everything works better with Manhattan solutions
Manhattan offers a complete breadth of solutions that when unified, provides total coverage for your supply chain commerce needs.
Warehouse management
Control demand, supply, labour and automation across your entire network with Manhattan Active® Warehouse Management.
Transportation management
Manage every carrier, rate, route and load with Manhattan Active® Transportation Management.
Point of sale
Empower store associates with Manhattan Active® Point of Sale, a POS built to turn the store into an experiential showroom, customer service centre and neighbourhood fulfilment point.
FAQs
Everything that you’ll need to know about order management systems.
The process of managing an order from capture through fulfilment—with the end goal of having every order fulfiled accurately, on time and to maximum profit.
That process often includes managing inventory levels, processing payments and tracking shipping and delivery.
OMS streamlines order fulfilment—guaranteeing accurate order promising.
OMS is the most efficient way to track inventory levels, automate tasks such as payment processing and provide real-time tracking to customers.
OMS can also collect data that yields insights into behaviour and sales trends, whilst scaling operations more effectively and reducing labour costs.
Manhattan offers Curbside, Enterprise Promotions and Interactive Inventory, Available to Commerce, Adaptive Network Fulfilment and Contact Centre.
Committing to a delivery date to the customer.
Accurate order promising can involve anything that affects the fulfilment, from inventory to shipping.
Look for OMS with third-party reviews.
Case in point: Manhattan Active Order Management was the only OMS selected as an industry leader in the Forrester Wave™: Order Management Systems, Q2 2021.
Meet our partners
We deliver added value through partnerships with these best-in-class vendors.
