Omnichannel Commerce
Profitably deliver on the omnichannel customer experience promise with Manhattan Active® Omni - a first-of-its-kind, unified commerce application for modern retail bringing together Point of Sale, Order Management, Customer Engagement & Service, and Store Inventory & Fulfillment in a cloud-native platform.
Manhattan Active® Omni
Point of Sale
Cloud native and mobile retail POS enabling store teams to delight shoppers and improve performance.
Order Management
Optimize ordering from search to fulfillment, satisfying customers, and improving profitability.
Customer Service and Engagement
Build and nurture enduring customer relationships anytime during their buying journey, anywhere they engage.
Store Inventory and Fulfillment
Enable store to become reliable fulfillment points by optimizing the use of store inventory.
Unified Commerce in 2025: What Winning Retailers Do Differently
The strategies that worked in 2023 won’t guarantee success today. Our latest benchmark reveals the key investments and customer experience innovations that separate leaders from the rest.
Create Modern Store Experiences
Cultivate unified commerce experiences that exceed customer expectations with this guide to the five essential elements of the modern store.
Manhattan Active Omni: a POS Leader
Manhattan is recognized as a Leader in The Forrester Wave™: Point-of-Service Solutions, Q4 2024, which evaluated nine solution providers across 31 criteria.
Reimagine Customer Service with Agentic AI for Retail
Manhattan Active® Maven for Customer Service is revolutionizing retail AI-powered agent capabilities with fast, personalized, and highly capable agentic AI assistance that delights customers and boosts productivity.
Google Cloud Business Applications Partner of the Year Award for Supply Chain and Logistics
This prestigious award highlights Manhattan’s role as an innovator within the Google Cloud ecosystem, its commitment to driving customer success, and its pioneering application of Agentic AI and Generative AI (GenAI) within the Manhattan Active® Suite over the past year.
How does Omnichannel work?
Watch as Manhattan President and Executive Vice Chairman of the Board Eddie Capel discusses the inner workings of providing a singular buyer experience with Manhattan’s omnichannel solutions regardless of when, where, or how a customer decides to engage with a brand. Capel illustrates how this desired omnichannel shopping experience is made possible via modern systems built to unify commerce and supply chain experiences with cloud native, microservice technology architecture.
Retail Spotlight: Athleisure
Athletic wear retailers such as PacSun keep pace with omnichannel shoppers that never slow down.
Retail Spotlight: Home Furnishings
Home furnishings retailers like At Home stay ahead of consumer demands with advanced omnichannel retail capabilities.
Retail Spotlight: Premium Lifestyle
Classy retailers such as Brooks Brothers provide an omnichannel experience that meets its high-end customer expectations.
Five Reasons to Choose Manhattan’s Omnichannel Solutions
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Experience: Hundreds of retail organizations have partnered with Manhattan to create operational and customer-experience excellence—from warehouse to store and to home.
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Technology: Manhattan Active solutions are entirely cloud-native—and that translates to unprecedented scalability for your peak seasons and unmatched resiliency when your stores need it most.
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Intelligence: For over 30 years, Manhattan’s data and behavioral intelligence teams have been designing learning systems and infusing them into supply chain commerce solutions.
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Extensibility: Manhattan’s philosophy of personalization—no code, low code, your code—means making a Manhattan Active solution your own is fast and easy for both your development teams and partners.
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Performance: Manhattan omnichannel commerce solutions are designed to reduce bottom-line operational costs while increasing opportunities for higher conversions and top-line revenue growth.
Faster and Easier Than Ever to Connect
Manhattan Active® Platform technology makes it faster and easier than ever to connect to existing systems, valued partners, and new services. To make it even easier, we’ve already integrated Manhattan Active Solutions into industry-leading solutions for everything from inventory visibility and autonomous mobile robots to payments, fraud, and search engine shopping, just to name a few. It’s your supply chain commerce ecosystem. Unified.
