Style Meets Speed

The modern fashion retailing landscape is a competitive place, with success hinging on agility, innovation, and the ability to adapt to evolving customer needs. As shoppers bounce from TikTok to fitting room to app to checkout, retailers increasingly rely on in-store systems that help transform sales floors from mere transaction points to stages for personal style, guided discovery, and seamless service. And that’s exactly what Manhattan Active® Point of Sale (POS) delivers.

Recently recognized as a leader in mobile POS for fashion retail by IDC, Manhattan Active POS empowers associates to engage customers with confidence, agility, and real-time insights—no matter where in the store a customer may be.

With fashion retailers managing deep assortments of styles, sizes, colors, and seasonal inventory often spread out across broad geographical areas, it may come as no surprise that 88% of apparel, footwear, and accessory companies lack real-time inventory visibility. This lack of transparency has tangible impacts on both revenue and customer satisfaction.

Powered by global inventory visibility, Endless Aisle functionality allows associates to locate, reserve, and sell from across a retailer’s network, including stores, distribution centers, and suppliers. Combined with omnicart checkout and flexible payment options, the system lets customers pay for and walk away with what they want, however they want it fulfilled. Retailers benefit from reduced stockouts and markdowns, as well as higher sales and inventory utilization.

Personal Retailing, Powered by Data

While expectations for personalization have never been higher, most fashion retailers fall short, lacking adequate tools to deliver context-rich selling and service. Manhattan Active POS provides clienteling, customer history, lookbooks, and remote selling features that help associates drive deeper engagement and bigger baskets.

For retailers that get this right, personalized retailing pays off. The 2025 UCB reveals that apparel retailers with robust follow-up, recommendation, and clienteling capabilities see more repeat purchases and higher average order values.

Service & Fulfillment

With the boundaries between digital and physical retailing becoming increasingly blurred, things like Buy-Online-Pickup-In-Store, cross-channel returns and exchanges, and self-service order modifications are becoming increasingly common. Manhattan’s POS doesn’t treat fulfillment and post-purchase flexibility as an afterthought; it’s natively baked into the application, empowered associates to provide accurate pickup and delivery promises, initiative returns from any channel, and even ship from store directly from the POS interface.

This truly unified approach wasn’t just recognized by IDC as one of the reasons Manhattan leads in omnichannel capabilities. In fact, the 2024 Forrester Wave for Points of Service also recognized Manhattan Active POS as a leader, citing the application’s strength in omnichannel capabilities and the ability to reduce integration complexity for retailers.

Why Selecting the Right Technology Partner Matters

The UCB makes it clear that the fashion retailing industry has room to mature, with only 1.4% of apparel retailers achieving “Leading” unified commerce maturity. For those looking to break away from the pack, upgrading in-store selling, service, and fulfillment capabilities is an urgent, but lucrative, opportunity.

With Manhattan Active Point of Sale, fashion retailers gain more than a Point of Sale: they gain a strategic, mobile-first foundation that empowers associates, elevates customer satisfaction, and delivers truly connected experiences.