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Pet Supplies Plus Finds a New Best Friend With Manhattan

Customer success story on how Pet Supplies Plus jumped at the chance to leverage Manhattan’s cloud-native solutions, reaping the benefits of versionless, resilient, and scalable technology that lowers the total cost of ownership.

The Challenge

America's favorite neighborhood pet store wanted to migrate its supply chain solutions to the cloud and needed a warehouse management system (WMS) with the agility to react to market changes and innovation to meet customer demands.


Distribution Centers: 1

More than 500 stores across the United States

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Solutions Implemented

Cloud-native Manhattan Active® Warehouse Management was implemented to ensure the pet retailer had a foundation to build optimal omnichannel operations, receive endless upgrades seamlessly, and scale to match business growth.

Warehouse Management

Control demand, supply, labor, and automation across your entire network with Manhattan Active® Warehouse Management. The leading cloud-native, evergreen, and extensible WMS in the industry.

Slotting Optimization

Slotting Optimization increases workforce efficiency, shortens order fulfillment cycles, and maximizes throughput.

Labor Management

Empower employees to be more productive—and happier with their work—using Manhattan Active® Labor Management’s intelligence software that integrates gamification, incentives, and task planning.

Store Inventory & Fulfillment

Support any combination of fulfillment and every aspect of store inventory management at any point in the buyer’s journey with Manhattan Active® Store Inventory and Fulfillment, built to grow with rapidly changing omnichannel demands.


Reduce product markdowns and stranded items by managing your short-lifecycle inventory more accurately with Manhattan Active® Allocation.

Pet Supplies Plus chooses Manhattan Active WM

Progress & Results

Pet Supplies Plus quickly reduced distribution center inventory by 10%, turns improved at the same time they achieved order-fill rates of nearly 95%, and service level agreements exceeded their goal by nearly two points.

Want to Learn More?

Learn more about Pet Supplies Plus' relationship with Manhattan and how selecting Manhattan Active WM provided the pet retailer with seamless additions of new features and functions, more intuitive equipment for warehouse workers with minimal training, more overall flexibility and scalability to match demand.

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