Transforming the Store Associate Experience

Watch this complimentary webinar to explore how to transform the store associate experience to maximize customer engagement.

Date: April 25, 2024
Time: 8am PST/11:00 am EST

View the Recording

In today's retail landscape, shoppers seek more than just products—they crave personalized experiences that resonate with their needs. According to recent studies, 84% of consumers are inclined to revisit stores that cultivate a pleasant atmosphere, with 51% prioritizing the presence of friendly and knowledgeable staff.

In this webinar, tailored for specialty retailers, we delve into how to modernize store associate experiences to drive unparalleled customer interactions. Our session will identify pivotal strategies and frameworks to elevate associate engagement, refine operational efficiency, and ultimately enhance the overall in-store and digital shopping journey.

Join us on April 25, 2024 at 8am PDT/11am EST for an in-depth view on creating the best associate experience.

Register for the Webinar

Date: April 25, 2024

Time: 8am PST/11:00 am EST  

View the Recording

Three Key Topics We Will Cover

Empowering "Swiss Army" Associates


Transform your store associates with multifaceted roles into versatile assets and unleash their potential to cater to diverse customer needs effectively.

Designing Unified Associate Experiences


Build a unified view across all customer touchpoints, both physical and digital, and harmonize shopper-associate interactions that ensure a cohesive brand experience that resonates with shoppers at every stage of their journey.

Amplify the Store Associate Experience


Boost associate engagement by fostering a culture of empowerment and ownership that cultivates a workforce driven to deliver exceptional service, fostering long-term customer satisfaction and brand loyalty.


Giri Agarwal

Chief Strategy Officer, Incisiv

Tony DiPaolo

Vice President, Commerce Solutions, Manhattan Associates

Lina Sabic

Director of Store Operations, PacSun