Post-Purchase Experiences With Digital Sales

Store assistant helping with retail bags

Superior customer experiences after capturing the order is a vital component of modern retail. In fact, 86% of customers say that post-purchase experience is what influences them most when determining whether or not they’ll choose the same brand again. 

With Manhattan Active® Omni’s digital self-service, you can enable your customers the visibility, flexibility, and convenience required to ease their stress over order updates and provide customer control over post-purchase experiences.