Chinese Supermarket Chain QKL Stores Expands Business with Manhattan Solutions
QKL Stores Inc. is a leading regional supermarket chain operating in Northeast China. QKL Stores sells a broad selection of merchandise including groceries, fresh food, and non-food items, through its retail supermarkets, hypermarket stores and department stores.
The Challenge
The company embarked on a huge project to replace its 43,000 sq. ft. distribution centre, which operated under manual-based systems, with a brand new 211,000 sq. ft. automated regional distribution centre (RDC) in Harbin, Heilongjiang. The RDC would serve all its existing stores and new ones. QKL needed to implement a sophisticated logistics solution at its new distribution centre in a short time frame to support aggressive store expansion.
Solution Implemented
QKL chose Manhattan Associates for a number of reasons. These included the strength and scalability of its solutions, the experience of its people, its proven track record, rapid deployment capabilities and the local support capabilities it offers clients throughout China. The company deployed Manhattan SCALE in a new regional distribution center in order to streamline QKL Stores’ entire supply chain, keep their retail shelves stocked and improve customer satisfaction.
Manhattan SCALE™
Harness the power of a dynamic warehouse management system (WMS)—on-premises or in a cloud environment—made to save you time and money by providing the ideal blend of usability, capabilities, and functionality.
Manhattan SCALEThe Results
The enhanced quality control, better service, improved data accuracy and operational productivity improvement have all contributed to delivering a fast return on investment. These have enabled QKL Stores to reach its ultimate goal of streamlining its entire supply chain, keeping products stocked on its retail shelves and maximizing customer satisfaction, while at the same time helping it expand its business. Since the opening of the new distribution center, QKL has opened nine new stores. The company reduced operational costs and lowered the total cost of ownership, while preparing for future growth.
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QKL Stores was challenged with an aggressive growth objective to open more than 100 stores in five years. The company deployed Manhattan SCALE™.