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Kendra Scott Averts Crisis and Pivots to Ship From Store with Manhattan

Customer success story on how leading fashion retailer Kendra Scott, amid Covid-19 store closures and social distancing, salvaged its in-store inventory by implementing Manhattan’s ship-from-store capabilities in a matter of days, better preparing them for a new omnichannel retail world moving forward.

The Challenge

Measures to contain COVID-19 led to Kendra Scott’s retail stores being shut down with it’s primary distribution center reduced to minimum basic operations.


U.S. retail locations and online deliveries to 175 countries 

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Solutions Implemented

To keep the flow of sales moving and leverage its inventory sitting in stores, Manhattan implemented ship-from-store capabilities in a matter of days and followed up with curbside pickup.

Manhattan Active® Omni

Create a single, seamless customer and associate experience with software that unifies online, mobile, and in-store commerce—providing you with more inventory visibility, sales data, and customer preferences.

Order Management

Unlock unprecedented precision, inventory visibility, and promising with Manhattan Active® Order Management’s cloud-native architecture built to maximize profits.

Store Inventory & Fulfillment

Support any combination of fulfillment and every aspect of store inventory management at any point in the buyer’s journey with Manhattan Active® Store Inventory and Fulfillment, built to grow with rapidly changing omnichannel demands.

Progress & Results

The new capability has been successful in facilitating the company’s sales and philanthropic efforts during and post-pandemic.

Want to Learn More?

Learn more on how leading jewelry retailer Kendra Scott navigated the reconfiguration of fulfillment operations and employee safety measures, while simultaneously refocusing their strategy and store inventory for ecommerce demand using Manhattan Active® Omni.

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