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New Balance Runs Ahead of the Competition

Customer success story on how New Balance solved customer and shipping compliance issues and improved overall warehouse efficiency, leading to reduced chargebacks, with Manhattan.

The Challenge

Before Manhattan, New Balanced faced customer compliance challenges resulting from major retailers getting more aggressive in chargeback programs, along with numerous shipping compliance issues.


Headquarters: Boston, MA

Distribution Centers: 2

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Solutions Implemented

Manhattan's supply chain execution solutions were selected based on presence in the industry, ability to meet vendor requirements, and product capabilities.

Warehouse Management

Control demand, supply, labor, and automation across your entire network with Manhattan Active® Warehouse Management. The leading cloud-native, evergreen, and extensible WMS in the industry.

Slotting Optimization

Slotting Optimization increases workforce efficiency, shortens order fulfillment cycles, and maximizes throughput.

Audit, Payment, and Claims

Modernize and streamline antiquated freight settlement processes by managing invoices by exception, reducing excessive and incorrect charges, and filing claims quickly and efficiently.

Progress & Results

New Balance greatly enhanced efficiency with Manhattan's automated capabilities, improved accuracy, saved precious time by eliminating the need to open boxes to count items with RFID, and increased customer satisfaction through new services and programs with Manhattan.

Want to Learn More?

Learn more about how New Balance achieved compliance, greatly increased efficiency, improved accuracy, and increased customer satisfaction with Manhattan.

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