In-Store Return and Gift Card Purchase

Point of Sale Empowered Associates

Empowered associates are essential to delivering seamless experiences like item returns, gift card purchases, and in-store pickup. In-store pickup offers convenience and immediacy, supported by associates who ensure that orders are accurate and ready, while unified returns minimize hassle, building customer trust and showcasing a commitment to customer care. Gift card options across channels further enhance the experience by enabling personalized gifting and flexible spending. These capabilities are crucial for creating frictionless, flexible shopping journeys that build brand loyalty, allowing customers to move effortlessly between different transactions—and between digital and in-store touchpoints.