Press Release

Global Air Conditioning Leader Daikin Goes Live with Manhattan SCALE™ at New Sydney DC

Manhattan’s warehouse management solution to streamline operations at Australia’s largest air conditioning warehouse

SYDNEY, November 08, 2021

Daikin logo

The world’s leading air conditioning manufacturer, Daikin, has officially switched on the ignition to Manhattan Associates’ Manhattan SCALETM warehouse management solution (WMS) at its new Daikin Park distribution center (DC) in Warwick Farm, Sydney.

Manhattan SCALE serves as an all-encompassing automated warehouse solution to optimize manufacturing, fulfillment, and dispatch operations at Daikin Park – the largest air conditioning DC in Australia. By offering end-to-end visibility and flexible control over DC operations, the new solution allows Daikin to better manage and expand operations to meet the huge growth the company has experienced in Australia over recent years.

“By upgrading the Daikin Park facility with Manhattan SCALE, we are now able to take back full control of our operations by having better access to warehouse, transport & logistics and customer data. During a high-pressure time, like the one we are currently experiencing with the pandemic, this information has been extremely valuable. Having this kind of visibility allows us to make better business decisions to improve efficiencies and customer experiences,” said Michael Trad, head of SCM & IT, ANZ at Daikin. “Since going live with the Manhattan system, we are able to track our products at every point throughout the supply chain. This enhancement has significantly boosted the level of information we can share with our delivery drivers and customers so that they are kept informed about all aspects of their orders.”

As part of Daikin’s wider business strategy, the company recently consolidated six distribution centers into the new 33,000-square-metre Daikin Park facility, making it a central hub to house the company’s raw materials, spare parts, finished goods and manufacturing supplies. Daikin Park, which has achieved massive cost savings for the company, operates with an outbound volume of 9,000 orders per day with an inventory capacity of over 40 thousand cubic meters.

“The Manhattan SCALE solution is able to plan out in advance how many pallets are going outbound, where they are being delivered and in what order, which allows Daikin to load its trucks much more effectively,” said Raghav Sibal, managing director of Australia and New Zealand for Manhattan Associates. “By having access to real-time data, such as driver and delivery information, Daikin now has the ability to optimize the delivery journey and offer very precise delivery status information to its customers.”

Daikin’s decision to upgrade Daikin Park with the Manhattan solution was part of its business plan to move away from relying on a 3PL and to bring its WMS in-house. With the Manhattan SCALE WMS now at the core of the new DC, Daikin has gained the visibility needed to evaluate, manage and innovate operations to make big improvements for the business and its customers.

“To ensure the solution was tailored to fit Daikin’s unique business needs, we collaborated closely with the company to maximize the level of flexibility and reconfigurability the solution was able to achieve and to make sure staff were trained up and ready to transition into using the new system,” said Rahul Pillai, senior principal consultant at Manhattan Associates. “Overall, the project has been a big success and we are very pleased to have helped Daikin achieve its goal of operating self-sufficiently.”

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About Daikin

Daikin Australia was formed in 1969 and since then has become Australia’s number one air conditioning brand, with systems found in homes all over Australia and installed in thousands of prestigious commercial projects.

Daikin Australia has recently seen its local manufacturing facility in Sydney expand to cater to the onshoring of production for a number of products. Daikin Australia has also just been awarded Australian Made certification for a range of commercial and ducted air conditioning products. Indoor air quality is also a key theme within the Daikin business and is supported by Daikin being the only split system air conditioner to be approved by the National Asthma Council Australia’s Sensitive Choice program.

For more information, please visit https://www.daikin.com.au/.

About Manhattan Associates

Manhattan Associates is a technology leader in supply chain and omnichannel commerce. We unite information across the enterprise, converging front-end sales with back-end supply chain execution. Our software, platform technology and unmatched experience help drive both top-line growth and bottom-line profitability for our customers.

Manhattan Associates designs, builds and delivers leading edge cloud and on-premises solutions so that across the store, through your network or from your fulfilment center, you are ready to reap the rewards of the omnichannel marketplace. For more information, please visit www.manh.com.

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