Precise Delivery Dates
Line-Level Promising
Buyer Preference Evaluation
Proactive Promise Exception Handling
Back to Elevating Sales Revenue
Real-time Inventory Promising
Manhattan Enterprise Promise & Fulfill™ equips B2B merchants with tools to intelligently assess inventory availability, delivery constraints, and customer preferences to present buyers with accurate delivery date promises.
Increased Conversions, Enhanced Buyer Trust
B2B buyers expect precise delivery commitments when placing an order. Enterprise Promise & Fulfill from Manhattan delivers real-time inventory promising during ordering across any sales and ordering channel, including electronic data interchange (EDI). Using machine learning, inventory is evaluated (including allocations and prioritizations) and multiple delivery factors and constraints (including customer preferences) are intelligently assessed to determine and present precise inventory and delivery promises pre-purchase or post-purchase (in the case of EDI orders).
With real-time inventory promising, B2B merchants can confidently inform buyers about the fulfillment details of their orders, including when items will be delivered and the quantities available. Explicitly designed for B2B environments, where orders tend to be large and complex and may involve multiple shipments, Enterprise Promise & Fulfill significantly improves ordering transparency and accuracy. These advanced order management capabilities increase sales conversions, deal size, and customer satisfaction while ensuring operational efficiency.
Real-time Inventory Promising Features
Business Scenario with Real-time Inventory Promising
A B2B merchant receives an order request for 200 units. The solution’s inventory availability and visibility features show that 100 units are available in the nearest distribution center to the customer and can be shipped immediately, 50 units are arriving at another distribution center in two days and within the customer’s desired delivery window, and the final 50 units are available from a supplier’s warehouse and can be delivered separately to fulfill the full order. Real-time inventory promising uses this inventory data to determine precise delivery promises to quote to the customer automatically: 100 units to be delivered in 1 day, 5 units to be delivered in 3 days, and 50 units to be delivered in 6 days directly from the supplier. As a result, the sale closes, and the customer is satisfied due to the increased transparency and accuracy of delivery commitments.
Business Outcomes
Manhattan Enterprise Promise & Fulfill’s real-time inventory promising capability enables B2B merchants to realize the following improved business outcomes:
Increased Sales Conversions and Revenue: Accurate delivery promises boost buyer confidence at checkout, improving sales conversions and revenue.
Enhanced Buyer Trust and Satisfaction: With precise delivery promises, buyers gain clarity and confidence in when and how they’ll receive their orders, building their trust and satisfaction with the B2B merchant.
Reduced Order Cancellations: Reliable delivery commitments reduce the risk of canceled orders caused by unfulfilled expectations, which reduces business risk due to lost sales.
Improved Inventory Utilization: Precise promising ensures the business can make the most of available and future inventory at the point of order, improving inventory utilization and sales effectiveness.
Increased Sales and Ordering Efficiency: Automated order promising decisions based on real-time data eliminates the need for manual checks and adjustments, improving ordering usability across sales channels, including ecommerce, while reducing sales and service costs.
Looking to elevate sales by providing a more informative buying experience?
Learn more about how Manhattan Enterprise Promise & Fulfill extends existing enterprise resource planning systems with inventory availability, optimized inventory performance, and real-time inventory promising capabilities that elevate sales and boost buyer satisfaction.