Pet Supplies Plus Shares Efficiency Wins with Manhattan
- June 13, 2025
- Manhattan Staff
- 3 minutes
Most supply chain executives are looking to make their operations more efficient even if by a small amount. Which is why Miles Tedder, Chief Supply Chain Officer at Pet Supplies Plus, is thrilled that their four distribution centers increased their productivity by roughly 40% by betting on the right technologies.
Pet Supplies Plus made multiple changes to make this happen - reslotting, adding equipment and increasing the volume of products. But a key contributing factor was its upgrade to Manhattan Active® Warehouse Management.
When measuring warehouse productivity in terms of units per hour, Pet Supplies Plus’ distribution centers, on average, are exceeding 240-250 units per hour, compared with 170-180 before its upgrade.
To understand the relationship between the two companies better, Pet Supplies has 730 stores and has four distribution centers to replenish inventory at those stores. The brand is omnichannel focused, working to serve the 80 million customers in the seven to eight miles surrounding each store. The cloud-native, zero-upgrade, version-less promise of the Manhattan Active® Platform is what initially attracted Pet Supplies Plus to them. Having all their distribution centers on the same system, with all the updates is a huge value, Tedder pointed out. He linked it to everyone having the latest update of the iPhone with no down time. Today, products pass through each center in the same seamless manner, and no distribution center is ever behind or out of date.
With Manhattan Active WM, Pet Supplies Plus reduced the order to shipment cycle by one whole day. When a store places their order, the distribution center now can get the order to the store faster, ensuring that the store is in-sock of everything it needs. Previously, this would take anywhere between two or three days, depending on when that store is placing in order!
Pet Supplies Plus went live with Manhattan Active WM in early 2020. And timing was especially great, as the pet industry boomed during the pandemic, when people acquired pets for comfort. The brand’s order volumes more than doubled, with one distribution center shipping 2 million units a day, up from its typical 500,000.
In Tedder’s words, if the brand was still using on-premise technology, there was no way they could have successfully responded to this type of volume with the agility that they did.
The warehouse’s ability to scale and respond to change is a big and important deal, especially in the supply chain industry where there are so many moving parts that need to be coordinated and function in perfect sync. Supply chain management is all about adapting to change and coming up with an innovative solution without delays or disruptions. Afterall, in the fast-paced, complex world of supply chain management, the minute you formalize a plan, it will change.
Pet Supplies Plus is a long-standing partner of Manhattan. They recently announced that they selected Manhattan Active® Supply Chain Planning to further unify their supply chain. This will allow for even greater agility with unified planning and AI-driven forecasting. Having witnessed the benefits of having a unified supply chain in practice, the team is eager to start using unified data for supply chain commerce forecasting in 2026. While traditionally, this process has mostly been manual, using excel sheets and going back-and-forth between multiple teams, the opportunities ahead are endless. They can now accomplish a much more intuitive, simplistic, and more real-time approach.
Continuing on the path of adopting innovative technologies, they called out Manhattan’s new out-of-the-box AI agents, powered by large language models (LLMs), and the ability to build their own agents with Manhattan Agent Foundry™, the new platform designed for rapid agent development and deployment within the Manhattan ecosystem.
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