Real-Time Monitoring
AI-Driven Exception Resolution
Business Practitioner Configurability
Back to Expand B2B Fulfillment Operational Excellence
Automated Order Exception Management
Manhattan Enterprise Promise & Fulfill™ empowers B2B merchants with AI-driven order exception management to automatically identify and resolve issues before they impact fulfillment performance.
Faster Issue Resolution, Improved Customer Trust
To improve competitiveness and business performance, B2B merchants need a solution that intelligently detects, analyzes, and resolves order fulfillment exceptions with minimal human intervention. Enterprise Promise & Fulfill from Manhattan meets this critical need by employing AI-driven automated exception management to identify and resolve disruptions before they affect fulfillment performance. The solution continuously monitors inventory, order routing, and carrier networks, instantly detecting potential issues and triggering real-time corrective actions across a merchant’s systems and operations.
For instance, if a warehouse encounters an operational disruption due to an unforeseen event like a storm, the system can dynamically reroute the order to an alternate fulfillment center with available inventory, ensuring timely delivery. By automating exception resolution workflows, Enterprise Promise & Fulfill enhances fulfillment reliability, reduces operational costs, and strengthens customer trust—key components for success in modern B2B fulfillment.
Automated Order Exception Management Features
Business Scenario with Automated Order Exception Management
An aircraft parts distributor receives a large order from a manufacturing client, which requires just-in-time delivery to ensure smooth production. However, during the fulfillment process, a key item is found to be unexpectedly out of stock at the primary distribution center.
Rather than delaying the entire order or necessitating manual intervention, the Enterprise Promise & Fulfillment solution instantly activates its automated order exception management capability. This AI-driven capability identifies an alternative warehouse with the required stock, reroutes the order in real-time, and updates the delivery schedule to meet the customer's deadline. Simultaneously, the system sends automated notifications to the customer, informing them of the change and providing an updated estimated arrival time (ETA).
This proactive approach prevents downtime for the manufacturer, maintains their trust, and ensures seamless order fulfillment—without manual intervention.
Business Outcomes
Enterprise Promise & Fulfill’s automated order exception management capability enables B2B merchants to realize the following improved business outcomes:
Faster Issues Resolution and Minimized Order Delays: Automation of order exception handling detects and resolves fulfillment issues in real-time, minimizing fulfillment delays. By automating order rerouting and initiation of resolution workflows, manual intervention is reduced, which speeds up resolution times.
Reduced Operational Costs: Automating resolution workflows and tasks significantly reduces the need for manual exception resolution management, lowering labor costs and preventing costly last-minute fulfillment changes such as expedited shipping.
Improved Customer Trust: Automated order exception handling reduces order delays or cancellations, boosting the reliability of a B2B merchant’s fulfillment, which builds customer trust. Proactive notifications about order changes, delays, or adjustments provide the business-to-customer transparency that also improves customer trust.
Seeking to expand your fulfillment operational excellence?
Discover how Enterprise Promise & Fulfill from Manhattan enhances existing ERP systems by providing intelligent order management capabilities that significantly improve a B2B merchant's ability to meet customer order promises while lowering fulfillment costs.