Expand B2B Fulfillment Operational Excellence
Manhattan Enterprise Promise & Fulfill™ expands fulfillment operational excellence by adding advanced order routing optimization, order consolidation, and automated exception management capabilities that complement existing enterprise resource planning (ERP) systems, helping B2B merchants strengthen customer relationships and reduce operational costs.
Strengthen Customer Relationships, Reduce Operational Costs
In B2B commerce, order fulfillment involves ensuring precision, efficiency, and reliability in high-value, time-sensitive, and contractually binding transactions. B2B buyers expect strict adherence to delivery schedules and inventory accuracy, as any discrepancies can cause operational bottlenecks, production downtime, or missed project deadlines, damaging relationships between customers and merchants. Poor fulfillment can result in lost customers, penalties due to service-level agreements, and a damaged reputation, while excellent fulfillment strengthens customer relationships and provides a competitive edge.
Despite its importance, order fulfillment can be costly, impacted by rising shipping expenses and fluctuating labor costs, which strain profitability. While managing some fulfillment processes, traditional ERP systems lack the intelligence and agility necessary for modern B2B environments. For example, typical ERP-based order management systems are designed to manage orders for single fulfillment locations. Without the ability to optimize fulfillment across multiple fulfillment nodes, ERP systems struggle to manage split orders, leverage expanded fulfillment networks like store fulfillment or drop shipping, or automatically consolidate shipments for cost savings. These limitations hinder a B2B merchant’s ability to offer customers attractive and cost-effective fulfillment services.
Enterprise Promise & Fulfill addresses these limitations by enhancing existing ERP systems with advanced order management capabilities focused on expanding order fulfillment excellence. This solution enhances a merchant’s current ERP system(s) with order routing optimization, order consolidation, and automated order exception handling capabilities, creating exceptional B2B buyer experiences while controlling fulfillment costs. Designed to manage complex B2B orders within multi-fulfillment node environments, Enterprise Promise & Fulfill adapts dynamically to supply chain disruptions and real-time fulfillment optimization factors, ensuring highly reliable fulfillment for a merchant’s customers. With Enterprise Promise & Fulfill, Manhattan is helping B2B merchants excel in order fulfillment, resulting in reduced operational costs, strengthened customer relationships, and a solid foundation for scalable growth.
Capabilities to Expand B2B Fulfillment Operational Excellence
Enterprise Promise & Fulfill augments a B2B merchant’s ERP systems with these advanced order management capabilities to strengthen customer relationships and reduce operational costs.
Order Routing Optimization
Intelligently routes customer orders to the best fulfillment locations to satisfy customer order delivery commitments while minimizing costs.
Order Consolidation
Automates merging multiple orders or shipments into one order and one optimized delivery, reducing costs while aligning with customer preferences.
Automated Order Exception Management
Applies AI-driven order exception management to automatically identify and resolve issues before they impact fulfillment performance.
Key Takeaways
Enterprise Promise & Fulfill technology from Manhattan complements a B2B merchant’s existing ERP system(s) to overcome typical limitations that inhibit fulfillment performance. Unlike ERP systems, Enterprise Promise & Fulfill is designed for the dynamic nature of modern B2B order fulfillment, continuously optimizing fulfillment to improve reliability while lowering costs.
Adding Enterprise Promise & Fulfill to existing ERP systems enables optimized order routing that intelligently and automatically routes customer orders to the most suitable fulfillment location, ensuring a B2B merchant fulfills orders efficiently and cost-effectively while meeting customer order commitments.
Adding Enterprise Promise & Fulfill to existing ERP systems automates order consolidation, expanding a B2B merchant’s ability to combine multiple orders or shipments into a single order and one optimized delivery, which reduces fulfillment costs and enhances the customer experience.
Adding Enterprise Promise & Fulfill to existing ERP systems unlocks AI-driven automated order exception management to identify and resolve disruptions before they affect fulfillment performance, resulting in more reliable fulfillment and reduced operational costs.
Seeking to expand your fulfillment operational excellence?
Discover how Enterprise Promise & Fulfill from Manhattan enhances existing ERP systems by providing intelligent order management capabilities that significantly improve a B2B merchant's ability to meet customer order promises while lowering fulfillment costs.