Suit you Sir: Suitsupply’s Game-Changing RFID Journey
- July 30, 2025
- Manhattan Staff
- 2 minutes
Accurate inventory. Efficient stores. A customer-first approach. These were the goals that Dutch fashion disruptor and premium suit maker Suitsupply aimed to achieve with a new inventory management system.
With inventory accuracy being a significant challenge for the organization, the team leaned on Radio-Frequency Identification (RFID), to solve it.
With RFID, merchants can use a scanner to quickly count the number of units in stock instead of having to manually count them. Inventory accuracy is paramount for retailers today if they want to track products across supply chains and reduce shrink and waste. Plus, more precise inventory allows retailers to accurately offer customer-first services like ship-from-store and buy online pick up in store.
While RFID is not a new technology per se, it is still a major undertaking, as every item needs an RFID tag, while factories, warehouses and stores need overhead scanners or handheld devices to accurately count and locate inventory.
The good news? “The moment that we integrated RFID we immediately managed to get an inventory accuracy of 95% on average,” said Maurits Moeliker, Program Manager at Suitsupply.
Pushing the Boundaries with RFID
This is where Manhattan stepped in, to help accelerate and push Suitsupply’s vision even further and successfully take its RFID capabilities to the next level. To complete tasks, Suitsupply was juggling systems on six different apps, leading to clunkiness and inefficiencies.
What’s more, the RFID system also struggled to identify suits that were already altered and ready for shoppers to pick up, from the brand’s ready-to-sell inventory.
Suitsupply switched to Manhattan Associates’ RFID program and now uses Manhattan's Store app to unify all its systems, including, Order Management (OMS), Store Order Fulfillment and Inventory Management, all in one single app.
Inventory Accuracy Gains Lead to Improved CX
With Manhattan, Suitsupply’s inventory accuracy is now on average 99% — and its stores are considerably more efficient. “Just a few seconds of scanning and all of your inventory is received in the store app,” Moeliker said.
Each day, store associates need to conduct a daily scan of inventory. The system will not let the associate submit the count unless it is 98% accurate. The scanner will show the items that are unaccounted for and will help the associate locate all of them until it achieves the 98% threshold.
Manhattan's system also connects an item's unique product code with a customer order. This way, Suitsupply knows if a product is already sold, waiting for a customer pickup, or if it is available to sell.
Suitsupply is headquartered in the Netherlands and has 150 stores globally.
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