The Loyalty Builder

Enhancing Convenience with Scalable Store Fulfillment

Today's consumers tend to remain loyal to retailers that deliver shopping convenience. Modern Order Management enables retailers to enhance convenience by transforming stores into scalable fulfillment points. It optimizes store operations through specialized inventory management, order placement and routing, and store work management capabilities. By adopting Modern Order Management, retailers can establish themselves as convenience leaders, improving customer satisfaction and building brand loyalty.

Empowering Customers with Post-Purchase Control

Modern shoppers prioritize easy order tracking and modifications, making the post-purchase experience crucial for attracting and retaining customers. Modern Order Management ensures a unified and highly capable post-purchase experience in any service channel, including digital self-service and AI chatbots. By embracing Modern Order Management, retailers can provide the transparency and control that empowers customers, enhances satisfaction, and drives loyalty, ultimately leading to sales growth.

Simplifying the Product Returns Experience

Modern shoppers expect hassle-free product returns; a complicated return process can drive them to competitors. Modern Order Management unifies and simplifies returns, enabling retailers to offer a “buy anywhere, return anywhere" policy to delight shoppers. Additionally, it supports convenience enhancers like paperless and box-less returns and rapid refunds. With Modern Order Management, modern retailers can provide enhanced return features that foster loyalty and encourage repeat business.

As a loyalty builder, Modern Order Managements helps drive these key business outcomes:

Improved Customer Loyalty

Flexible fulfillment options, excellent post-purchase service, and easy product returns foster a positive and lasting relationship between customers and retailers, which builds loyalty.

Enhanced Customer Satisfaction

Higher customer satisfaction levels are an outcome of exceptional customer service, where customers receive convenient and accurate support for their needs, such as order changes.

Increased Revenue

A broader range of fulfillment options decreases cart abandonment and boosts sales. Moreover, enabling customers to manage post-purchase changes flexibly reduces lost sales from canceled orders.