Provide Customers With Post-Purchase Transparency
Make it easy for customers to get the timely and accurate information they need to stay on top of their orders, returns, and more through order visibility with Manhattan Digital Self-Service.
Give Customers Greater Control Over Post-Purchase Experiences
Digital Self-Service
There are growing expectations from modern retail shoppers for more self-service capabilities that provide convenient information on the status of their transactions and their relationship with the retailer. They want to avoid any hassles regarding getting information on their deliveries or returns status.
Manhattan's Digital Self-Service capabilities, powered with order information from Manhattan Active® Order Management, enable retailers to create a branded self-service environment that provides a convenient post-purchase experience for customers. Proactive notifications on order shipments or store pickup status ( regardless of point of purchase) and the ability to track them on-demand via the web or virtual assistants provide customers with order visibility that improves customer convenience and trust.
Key Takeaways
- Improve customer convenience, trust, and satisfaction by satisfying their needs for real-time information on post-purchase status.
- Provide proactive notification or access on-demand (via the web or conversation commerce) to complete orders, order transactions, and returns.
- Extend order visibility to include issues impacting purchase completion, such as payment issues.
- Deliver branded outbound communications via the customer's preferred channel (text or email).
Related Insights
Post-Purchase Experiences with Digital Self-Service
View this eBook to learn more about the benefits of providing your customers with visibility into and control of post-purchase experiences.
Put Post-Purchase Control in Customers’ Hands
Manhattan Digital Self-Service provides customer-controlled fulfillment that allows customers to change order details such as shipping address or delivery date.
Enhance Covenience with Virtual Assistance
With Virtual Assistant Support, Manhattan's Digital Self-Service extends to conversational commerce technology.
Want to Offer Digital Self-Service to Your Customers?
Learn how Manhattan’s Digital Self-Service capabilities can satisfy your customer’s demands for greater post-purchase control and convenience.