MANHATTAN ACTIVE®
CUSTOMER ENGAGEMENT
Customers desire more than a sales transaction: they want a relationship with their favorite brands that combines unstructured customer insight – like social conversations – with structured data, like real-time customer orders, interaction history and preferences, to personalize and manage any customer interaction. Manhattan's customer engagement software makes this possible, connecting brands with their customers.
VERSIONLESS
A customer engagement platform with continuous access to innovation, with new features and updates released throughout the year.
ENGAGING
Customer engagement solution that provides actionable insight across orders, interaction history and preferences, with personalized interactions across social channels.
SELF-SERVICE
Rich digital self-service allows extensive control over the purchase and post-purchase experience by the consumer.
VISIBILITY
Create a single view of your customer across order history, interactions and social.
SCALABLE
Scales performance automatically with our customer engagement software to match demand peaks when needed.
MANAGED EXPERIENCES
Case management, predictive issue detection, unified communications and case history.
Order
Management
Globally optimized visibility, promising and fulfillment, with omnichannel customer service.
Point of Sale
Resilient cloud-native store selling and engagement on any form factor, with global promotions and omnichannel cart support.
Store Inventory &
Fulfillment
Robust, DC-quality visibility and execution capabilities in the store, with native RFID support.
CONTACT
CENTER
Unified customer service for full order lifecycle support in the contact center.
MANHATTAN ACTIVE
TECHNOLOGY
Cloud native and designed entirely from microservices that automatically scale to meet performance demands.
THOUGHT LEADERSHIP VIDEO
Customer Engagement
Create meaningful experiences to build brand loyalty. Karthik Marudur, customer engagement expert, shares his thoughts on why customer engagement matters. It’s all about relationships.
“Nearly 90% of organizations say they are focused on personalizing customer experiences, yet only 40% of shoppers say that information they get from retailers is relevant to their tastes and interests.”
— Brendan Witcher
Contact Us
Talk with an expert to learn more about Manhattan’s technology.